Training Force USA
and the  

in the 21st CENTURY
Human/Cultural Diversity - Building Trust - De-Escalation Skills - Officer Safety

  February 15, 2019 - Ft. Lauderdale, Florida
The Law Enforcement Profession has changed since the events in Ferguson and Baltimore. The Final Report of the President's Task Force on 21 st Century Policing points out how the mission of law enforcement is "to build trust between citizens and law enforcement so that all components of a community are treating one another fairly and justly and are invested in maintaining public safety in an atmosphere of mutual respect." Therefore, familiarization with communication styles, customs, language, and behavior patterns of various cultures, ethnic groups and non-traditional populations will effectively enhance the quality of police services and the agency's image. Shared knowledge of various populations will enhance officer safety and is likely to increase understanding and empathy in the process of improving law enforcement/citizen contact. "Fair and Impartial Policing" is all about Serving the Community with Honor, Dignity and Respect. It also takes focused and effective training not just diversity.

This class provides a real look at the 21st Century Policing Model. It includes Community Relations, Trust Building, Human/Cultural Diversity, Ethical Decision-Making Skills and Officer Safety and Wellness. To assist law enforcement professionals in meeting the challenges they face, this training was designed by a law enforcement professional, human relations specialist, a life strategies coach, and crisis management professionals. 

  • A review of the 21st Century Policing Document.
  • Understand the recruitment, hiring and training process of new officers from a diverse cross-section of the community and the importance of on-going training throughout the officer's career.
  • Understanding how Human and Cultural Diversity relates to the communities we protect and serve.
  • Discuss and understand the impact of the Warrior and Guardian Mindset and the use of force vs the use of de-escalation skills.
  • Discuss Racial Profiling vs. Criminal Profiling
  • Discuss Bias-Based Policing: implicit and unconscious bias.
  • Understand the Police Culture and Public Perception.
  • Understand the importance of building trust in the community and that relationships matter.
  • Understand the importance of officer safety and wellness and how stress, trauma and PTSD can affect the decision-making process.
  • Gain an understanding of EGO - ANGER - FEAR
  • A review of Ethics 101 and how your attitude and unethical behavior and a video can kill your career.
  • Discuss and understand that officers must have access to tools, training and resources to keep them mentally and physically safe.
  • Understanding crisis management and aftermath of a high-profile event involving officers and members of the community.

Thomas Gillan is Executive Director of The P S U Crisis Management and Training Group, Inc. As a certified law enforcement trainer, Thomas has developed law enforcement curriculums in the areas of Human Trafficking, Law Enforcement Stress, Trauma, Suicide, Crisis Negotiations, Investigations, New Recruits and Human Resource Issues. Thomas is an instructor with Training Force USA, the Regional Community Policing Institute, the Criminal Justice Department at Saint Leo University, The Florida Sheriff's Association, and the Florida Attorney General's Office. Mr. Gillan has received numerous awards and recognition for his work from The U. S. Department of Justice, The U. S. Attorney's Office, The FBI National Academy, The Florida Department of Juvenile Justice, The Florida Department of Corrections, The Florida Catholic Conference of Bishops, The Orange County Sheriff's Office and most recently The 2012 Trainer of The Year Award from The Florida Network of Victim Witness Services.
Thomas Gillan, CLET - Certified Law Enforcement Trainer, CWPVT - Certified Workplace Violence Prevention, Intervention and Response Trainer, CSTS - Certified Stress and Trauma Specialist, CFS - Compassion Fatigue Specialist and CLC - Certified Life Coach

All members of the criminal justice community (sworn or non-sworn).      
LENGTH:            8 hour training
Broward College Institute of Public Safety
3501 Davie Road, Building #22 (Central Campus), Room #131
Davie, Florida 33314  
  • Friday, February 15, 2019 
  • Class starts at 8:00 AM Sharp - and ends at 5:00 PM (Local Time)   

COST       $199.00 per person

  • Please follow the page prompts for quick, easy registration and confirmation.
Cancellations and Substitutions:
  • Upon submission of this registration, participants are responsible for payment.
  • Please note that if you do not attend, you are still responsible for payment.
  • Substitutions may be made at any time by phone, e-mail or online at the registration site.

CLAUDE A. PICHARD,  Phone: 850-251-1223