This month's top story focuses on one of the best technology-enabled customer experience innovations I've seen in recent years. And guess what -- it has nothing to do with AI.
Indeed, the technology behind this particular customer experience coup is over 50 years old (but, boy, has it aged well).
Read on to learn more -- especially if you've ever wanted to take a bat to a self-service checkout machine.
Best regards,
Jon Picoult
Founder, Watermark Consulting
Author, From Impressed To Obsessed
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