More than ever, in the past 11 months, we have seen food stores step up & help their community. In so many ways our stores have given back while navigating the multitude of uncertainty. Community connections & reverence felt by our shoppers to their stores has been reinforced.
Long known for its commitment to community- few large supermarkets care as much as Texas based H-E-B & even fewer have a lovefest with their shoppers.
"An Austin-area H-E-B supermarket lost power during the historic winter storm last week, allowing customers to leave the store without paying for groceries. A Facebook post went viral nationwide, praising the Texas grocery chain for their generosity. T. Hennessy was in the store with his wife trying to stock up for the next ‘historically, crazy weather.’ The power went out halfway during their shopping, according to Hennessy in his Facebook post. He then heard an employee asking customers to bring their carts to the checkout lines. About a hundred shoppers, including Hennessy and his wife followed.” These shoppers received all their groceries at no charge & were encouraged to be safe as they left the store for home.
Lessons learned: Community connections & generosity help ease the pain of uncertainty in a climate emergency. How are we all going to do this when our time comes? What can our stores learn & emulate from H-E-B & this climate calamity?