Consider having to organize an assisted living situation for an aging family member, perhaps even having to place them in a long-term care residence. You want the best for your loved one, so you’ve done what research you can and found a place that looks nice with staff that seem friendly enough. Do you think about whether your parent or grandparent, aunt, uncle or sibling will be cared for when you’re not around? Will they receive the meals they are supposed to, or be properly bathed more than once a week or month, will they be spoken to humanely?

Patty Hayes thinks about these things. She thinks about them, a lot.