Dear Customer,
As our community responds to the Coronavirus (COVID-19) outbreak, your 24-hour team of professionals is on duty to ensure that your home or business monitoring and other security related services continue uninterrupted. While the safety and health of our employees and customers is our priority, we absolutely understand the critical nature of our service to you. We have implemented a variety of policies including increasing work flexibility for all employees to be able to cope with the personal challenges and hardships caused by COVID-19.
Our dedicated staff stands ready to work together to provide security monitoring services you can count on. Our Central Monitoring Station is staffed 24 hours a day and can be reached at 1-800-801-8236. As the movement of field personnel may become restricted in the coming days, we will do our best to ensure our ability to provide emergency field service. Scheduled maintenance and inspections may be rescheduled as necessary.
Given the critical nature of our Monitoring and Dispatch Center, our staff is committed to ensure that our service and support to you remains unchanged during this evolving global health emergency. Please let us know if you have any special concerns and we will do our best to assist you. Thank you for your continued support.
