Bringing employees who have been injured back to work and accommodating needs caused by the injury rank high on retailers' lists of human resources concerns. Several recent developments - changes in federal and state laws, new models of operations and evolving requirements from insurers - have added complexity. And the stakes are quite high. Over the last decade, consent decrees and settlements from Equal Employment Opportunity Commission lawsuits have run into the tens of millions.
Navigating these obstacles has required a thorough re-imagining of policies affecting employee in-capacities, often requiring involvement at the corporate level for all but the simplest of cases.