The AAO established the Private Insurance Task Force to support members in addressing the growing trend of optometry clinics being delisted by insurers. Please take a moment to review this week’s bulletin to stay up to date on the Task Force’s activities.

REMINDER: AAO Private Insurance Webinar

December 2, 2025 from 12 PM - 1 PM MT

If you haven’t registered yet, the AAO Private Insurance Task Force will be hosting a webinar to share updated information from our partners and offer guidance exclusively for our members.

This session will provide an opportunity to hear insights and advocacy updates related to the delisting issue in Alberta from several key speakers.

• Dr. Sophia Leung - President, Alberta Association of Optometrists (AAO)
• Ibrahim Daibes - Director of Policy and Research, Canada Association of Optometrists (CAO)
• Dr. Pamela Giles - Chair, AAO Private Insurance Task Force
• Dr. Michelle Duke - President, Alberta College of Optometrists (ACO)
• Andre Corbould - Managing Partner, Integrated Strategic Partners (ISP)
• Tory Hibbitt - Associate Counsel, Miller Thomson LLP

You can submit questions in advance of the webinar when you register using the form.

By attending this webinar, you will receive 2 Category 1 credits.

We look forward to an engaging and informative session to share our approach moving forward.

AAO Delisting Billing Questions

Thank you again to everyone who has shared input so far. We are receiving your questions and working to provide answers. If you haven’t received a response yet, please rest assured that we will follow up. We truly appreciate your patience.

All questions are being reviewed by the AAO Billing Committee, members of the Task Force, and legal counsel. We are tracking common themes and trends and are currently working on creating a dedicated page on the member side of the AAO website where you will be able to access this information 24/7.

If you have billing-related questions regarding the delisting, please complete the submission form linked below. We will compile the responses and share them in a future update.

Upcoming Webinar with Health Professional Associations

The AAO will co-host a webinar in the new year with the Alberta Dental Association and the Chiropractic Association of Alberta. This initiative is part of our ongoing efforts to strengthen collaboration with other health professional associations that have been affected by delisting issues. We are working closely with these groups to build stronger interdisciplinary connections. More details will be shared in January. Please stay tuned to your email.

On behalf of the Task Force, thank you for your continued trust. We will keep you informed as this work continues, and we will keep pushing forward with resolve.

Sincerely,

Dr. Pamela Giles

Chair, AAO Private Insurance Task Force

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