The Department would like to acknowledge the commitment ofthe ACC Program Improvement Advisory Committee (PIAC) and its subcommittees for offering thoughtful input and feedback on core components of the next iteration of the ACC.
The Department would like to highlight some of the recommendations received in the following areas through numerous PIAC and subcommittee meetings:
- More aspects of care coordination should be standardized statewide, including: stratification, criteria for delegation, and the definition of care coordination, and national standards like NCQA should be aligned with as much as possible
- Stratification should take into account the differences between adults and children and the Department should consider use of the Association of Maternal & Child Health Programs care coordination standards for children and youth with special healthcare needs
- Measurement of care coordination should take the delivery setting (RCCO or delegate) into consideration and should focus on outcomes rather than process
Measurement of Client Experience:
- The RAEs should be required to fund and administer patient/client surveys
- Surveys should be analyzed at the provider and regional level
- Survey results should be shared in public forums and on the Department's website
- The Department and the RAEs should develop a performance based incentives to improve performance in the area of client/patient experience
- The Department should create contractual requirements for sharing information between the different entities involved in the ACC program
- Real-time data should be used whenever possible
The development of the ACC program is an iterative process and there will continue to be opportunities to provide input for improvement. We look forward to weighing this feedback, and others provided by the stakeholder community, as we develop the draft RFP that will be releases for public comment in fall 2016.