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Accountable Care Collaborative
Phase II Update
June 29, 2018                                                                                    
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The next iteration of the Accountable Care Collaborative (ACC) will begin July 1, 2018. As a reminder, the Department has published resources and guidance for providers, members, and other interested partieson   CO.gov/HCPF/ACCPhase2

In this issue, you'll find:
  • Attribution and Enrollment Letters
  • Providing Behavioral Health Services During Transition to Regional Accountable Entities
  • Submitting Questions
  • Contact Information 
Attribution & Enrollment Letters
Health First Colorado members began receiving letters indicating their attribution and enrollment. Letters to members being assigned to a managed care plan were mailed on June 27. The remaining letters to members assigned to a primary care medical provider and regional organization will be mailed between July 2-23. Information about the letters can be found on our Member Messaging Resource Center on  CO.gov/HCPF/ACCPhase2 .
  • Members should contact Health First Colorado Enrollment if they have any questions regarding their letter at 1-888-367-6557. State Relay: 711 for callers with hearing or speech disabilities. Call Monday to Friday, 8 a.m. to 5 p.m.
  • Providers should contact their RAE for information about the attribution process or if they have questions about their list of assigned members.
Providing Behavioral Health Services During Transition to Regional Accountable Entities
Health First Colorado, the Behavioral Health Organizations, and the Regional Accountable Entities (RAEs) are committed to ensuring a smooth transition of care for members actively engaged in behavioral health treatment.
 
Behavioral health providers who are working with the RAEs to finalize contracts may continue providing services to meet members' needs. The Department has a Transition of Care policy that requires our managed care entities to honor a member's ongoing course of treatment for 60 days following a change in a member's managed care entity.

For more information, contact the RAE in your region .

Submitting Questions
At this time, we ask that members, providers and other interested parties start by contacting their RAE if they have questions. In addition, interested parties can submit their questions to the Department using this  form .

The Department will not be able to respond directly to all inquiries but will direct questions to the appropriate entity while we work closely with the RAEs and other contractors to address critical issues. The Department will continue to use the questions submitted to tailor upcoming communications and resources.

Contact Information

Region
Entity Name
Contact Information for Providers 
Contact Information for Health First Colorado Members
1
Rocky Mountain Health Plans
Email:  support@rmhpcommunity.org
Phone: 1-888-282-8801 (beginning July 1, 2018)
1-888-282-8801
Monday-Friday, 8:00 a.m. to 5:00 p.m.
State Relay: 711 for callers with hearing or speech disabilities
Email:  customer_service@rmhp.org
Live chat at:  https://www.rmhp.org/
2
Northeast Health Partners
9925 Federal Drive, Suite 100
Colorado Springs, CO 80921
Phone: 1-800-804-5040
1-888-502-4189
Care Coordination Line: 1-888-502-4190
Monday-Friday, 8:00 a.m. to 5:00 p.m.
State Relay: 711 for callers with hearing or speech disabilities
https://www.northeasthealthpartners.org/
3
Colorado Access
Proposal
Contract
 
Amber Garcia
Phone: 720-744-5487
Email:  pns@coaccess.com
303-368-0037 or 1-855-267-2095 (toll free)
Monday-Friday, 8:00 a.m. to 5:00 p.m.
State Relay: 711 for callers with hearing or speech disabilities
http://www.coaccess.com/
4
Health Colorado, Inc.
9925 Federal Drive, Suite 100
Colorado Springs, CO 80921
Phone: 1-800-804-5040
1-888-502-4185
Care Coordination Line: 1-888-502-4186
Monday-Friday, 8:00 a.m. to 5:00 p.m.
State Relay: 711 for callers with hearing or speech disabilities
https://www.healthcoloradorae.com/
5
Colorado Access
Amber Garcia
Phone: 720-744-5487
Email:  pns@coaccess.com
303-368-0038 (Denver County) or 1-855-384-7926 (toll free) (Denver County)
Monday-Friday, 8:00 a.m. to 5:00 p.m.
State Relay: 711 for callers with hearing or speech disabilities
http://www.coaccess.com/
6
Colorado Community Health Alliance
Phone: 303-256-1717 (Local) or 1-855-627-4685
Contact Us
303-256-1717 or 1-855-627-4685 (toll free)
Monday-Friday, 8:00 a.m. to 5:00 p.m.
State Relay: 711 for callers with hearing or speech disabilities
http://www.cchacares.com/
7
Colorado Community Health Alliance
 
Phone: 719-598-1540 (Local) or 1-855-627-4685
Contact Us
719-598-1540, or 1-855-627-4685 (toll free)
Monday-Friday, 8:00 a.m. to 5:00 p.m.
State Relay: 711 for callers with hearing or speech disabilities
http://www.cchacares.com/

Stay Informed
We encourage all interested parties to check out our Accountable Care Collaborative Phase II site for the latest information: CO.gov/HCPF/ACCPhase2 .