The Proxy registration feature of ACEweb allows a logged in user to enroll another user into a course or courses, as well as enroll themselves at the same time. This allows the convenience of making just one payment for all of the registrations.
For example, a mother could enroll her 3 young children (who don't have email addresses) into different gymnastics classes, make one payment, and receive all of the receipts and confirmations at her email address.
This process can be new and unfamiliar to some users, so here's some tips that can make proxy registration a seamless and efficient process for your registrants.
Clear and concise verbiage.
As with any online process, we've found that the less people have to read the happier they are, and if there is too much to read, they will often skip over that text entirely!
Enabling the proxy registration feature is what toggles the "Enroll Someone Else" button to appear on your course status pages. The text on these buttons can also be customized to better fit your class structures, i.e. "Enroll a child" etc.
Our latest templates include verbiage on the screen after clicking Enroll Someone Else when the user is not logged in first. Check with your ACEware technician to verify that your templates are up to date and/or contain this helpful information.
Let your users know about the "Household Members" feature.
If you include helpful tips in your catalog of upcoming classes, consider adding a section geared towards making the proxy registration process easier.
Let them know that if they log into their account and go to their profile, they can add/create "Household Member" profiles that will make the proxy registration process much easier:
This can be done before the courses are open for enrollment as well, which can help cut down on the time your users spend in the registration process, as well as the strain on your servers on opening day!
Proxy registration history and more.
ACEweb users can view information about their current and completed courses, and pay balances from the Registration History page (accessed from the "My Account" page). They can also view registration history of registrations they have completed for others:
Contact your ACEware tech to verify the state of your Proxy registration process and to schedule a time to update your templates or change your verbiage.
Contributed by Jason Allen