ACHP News and Exclusive Handyman Discounts Inside

ACHP News, Announcements, and Resources

Stay Informed!

June 2017 Newsletter

Welcome New Members, Renewed Members & Lifetime Members.

Member News, and Updates

INSURANCE REMINDER! Everyone purchasing or renewing their ACHP Insurance Program policy MUST use their member id! No exceptions! It is located on you ACHP Member Certificate (bottom right corner). See example image below:

Purchase or Renew your insurance policy here
_________________________________________________________________________

Need help getting more out of your handyman business?
Check out the 100K Handyman by Dan Perry . BOOST YOUR CONFIDENCE, GAIN PEACE OF MIND, AND HAVE HAPPIER CUSTOMERS. Go Here

_________________________________________________________________________

Please check your ACHP Listing!

Many customers visit our site daily looking for a handyman. Unfortunately, some of our ACHP members have not created or submitted a listing to the directory and are losing out on good revenue. Please log in to your ACHP account and click on "create a listing", fill in the info, then click "continue/submit" then the "submit" button on the next page to activate your listing. Please note clicking the "save" link will not submit your listing to the directory, you must click "submit". ACHP does not nor is not a referral based company. However, ACHP allows you as a member, to use our directory listing to advertise your services.

_________________________________________________________________________

MORE REVENUE FOR YOU! Garage Gator announces: "all ACHP Members are now eligible to install their products". In the past all ACHP Members were required to take and pass the Garage Gator installation exam, this is no longer required. All members listings are used for Garage Gator installation opportunities. ACHP will keep the exam in place for those who wish to learn prior to installing the systems. Below are the links to the necessary forms. Questions? Garage Gator can be contacted at: sales@garagegator.com or 352-742-0702

Want to Sell Garage Gator Products to your customers?

_________________________________________________________________________

Training Videos
The ACHP Sharpening Project - "Iron sharpens iron"

Have you ever video recorded your home improvements and repair skills? Would you like to? If so, ACHP has a video "how to links" in the Members Area that could use more member videos. It helps others visualize correct practices and allows you to give back to our craft ; "give a man a fish and he will eat for a day, teach a man to fish and he will eat for a lifetime". Please pass your skills along to preserve what others passed to you.
To participate, please send a link to your YouTube, Vimeo, etc video here.

_________________________________________________________________________

Just in case you missed it:

Lockton Switches its Carrier

Lockton has updated their website and has switched its carrier. Check out their new site. Now available in all states except NY. Call 888-230-3438 (*HIGHLY RECOMMENDED*) for questions regarding insurance coverages, new and renewed policies, etc.

Since Lockton has revamped there are some changes to their procedures. All new policies will be administered through the new site. You are now required to use your Member ID which can be found on your Member Certificate.

_________________________________________________________________________

CBG - Community Buying Group
We've added new benefits from Dell, Citrix Podio, UpCounsel, House Flipping Spreadsheet and more. Unfortunately, Lowes is no longer participating in the Community Buying Group.

We also have meaningful conversations going with 10 major national suppliers at different stages that we hope will lead to exciting news.

Community Buying Group is still a hassle-free way for you to attract and retain members and customers as a turnkey benefits program. Once they join your organization, and you get them to register with CBG at no cost to them, we take on all of the communication and customer service responsibilities related to their benefits.

Don't forget to sign up to the ACHP-Community Buying Group below. It's free to all ACHP Members.

ACHP-Community Buyers Group

Join the many ACHP Members who have signed up and are saving! Through the ACHP Partnership with Community Buying Group the program offers tremendous savings with Sears, Sunbelt, Sherwin Williams, and many other of your favorite places to shop. Click here to go to the ACHP-CBG Landing sign-up page.

This member discount program is FREE and provided by ACHP for its member. Please take advantage of it and save LOTS!

Learn More

Are You Leaving Money On The Table?

LEARN THE BEST WAY TO PRICE YOUR SERVICES SO YOU GET MORE JOBS, KEEP MORE CUSTOMERS, AND MAKE MORE MONEY.

Learn More

ADT Referral Program

ACHP Members receive $200 for each referred and installed ADT system. It's as easy as printing a flyer, staple your business card to it, hand it to all your customers, and collect $200 for each installed system you refer. Easy money! Log into your account for more info and to print the handout flyer.

Shin Protection. Superior Comfort. Impact Resistant
Keep your shins and knees protected when working in climbing environments. Built with high grade hypalon non-slip front and impact resistant closed cell foam padding. Back straps are angled perfectly for protection and comfort.

Easy Peezy Lemon Squeezy!

Get our Affordable Handyman Insurance Policy

Insurance Updates

Lockton has added an easy "pay my bill" link for easy insurance policy renewals. "Participants of our insurance program will still receive their yearly invoices however, we made it easier for members to renew their insurance policy invoices online" says Asst VP, Joe Perkins of Lockton.

Also, If you have recently renewed your insurance policy with ACHP Lockton for the yr and cannot access your ACHP profile "My Account" or it's asking for payment, please contact us immediately so we can activate your account and listing.

Need Insurance? Click on your country flag

Feature Article

Tips for Providing Exceptional Customer Service

Exceptional customer service is the way to convert visitors into loyal customers. Your goal should be to provide such great service that your customers refer you to their family, friends and co-workers. Think about the experience your customer has at every touch point, from your website to emails you send to in-person contact. Look at these 4 ways you can create a pattern of providing exceptional customer service.

Know your services.

For you to provide the best customer service, you must know what you are doing. Make sure you and your staff knows what they are doing. Be prepared for the most commonly asked questions and know how to articulate answers that will satisfy your customers.

Be friendly.

Customer service is focused around a friendly attitude and a smile. In a face-to-face situation, a smile should be the first thing your customers see and hear. Even as you address customer service requests over a phone, people can literally hear the smile in your voice. Always be friendly.

Say thanks.

It's essential that you always say thank you. Gratitude stands out to others; it will remind your customers why they use your handyman or handywoman services. Show your gratitude and appreciation after every encounter you have with your customers.

Listen.

One of the simplest ways to show exceptional customer service is by listening. Listening is when you hear what your customers are saying and what they communicate to you non-verbally. Keep an eye out for any signs they aren't happy and listen to what they say to you.

Excellent customer service starts with a desire to help your customers but extends beyond the handyman services you provide. Providing consistent quality of service is key to the success of your handyman business.

Check Out Our Updated Blog Content

Every week, we are adding new blog posts that are consumer-friendly that cover a wide range of home improvement topics to draw in more traffic from search engines. Our goal is to bring consumers to the ACHP site, who will then have an opportunity to use our Handyman Professional directory to find their next hire. Click here to visit the blog.

Have a topic you'd like us to cover on the blog? Email the idea to ACHP communications advisor at service@handymanassociation.org

Exclusive Member Resources and Opportunities

All ACHP Members are now eligible to install Garage Gator

Garage Gator and ACHP have created a certification program for those who wish to add a new skillset and more revenue to their business. Log in to your ACHP account ("My Account"), click on the Gator icon. Follow the instructions, take the simple online exam, pass, and you're certified.

Garage Gator serves US and Canada

Garage Gator Installation for ACHP Members

Promo1America - Promotional Branding Consultants

Promo1America is happy to partner with the members of the Association of Certified Handyman Professionals and offer a significant discount on promotional items. They offer a tremendously broad range of categories and products with your logo on! Please feel free to browse their website www.promo1america.com or call/speak to your rep Mary Ellen Walsh at 1-877-703-9460 ext 6505.

Please be sure to:

Say you are an ACHP Member
Speak to Mary Ellen

"Any products prices that you see on the website will be discounted per order"

Office Depot/Office Max Member Discount - Free shipping on orders over $50, and a coupon for 15% off your first online order!

The Association of Certified Handyman Professionals (ACHP) is excited to announce an additional 15% off on first-time online purchases for the Office Depot/OfficeMax Discount Program to help you save money on office supplies. You can take advantage of discounts of up to 80% off thousands of preferred products. Plus, FREE next-day shipping on online orders of $50 or more along with an additional 15% off first time online buyers. You can save online or in-stores today.

Be sure to print out your free Store Purchasing Card on our Office Depot/OfficeMax website before going into your local Office Depot/OfficeMax store to ensure you receive your savings - they'll even laminate it for you for free.

You can order online by going to http://achp.ctcshares.com and use coupon code 61112117 to take advantage of this additional 15% offer.

Learn More

Are your Customers Able to Find You?

Our search requests continue to increase significantly. The new search engine installed in August was indeed what the doctor ordered. This means more and more folks are browsing our directory listings. However, many of you have not updated your listing in a while. In some cases, customers are having difficulties reaching you because of outdated information in your listing. How do we know this? Some of them are calling ACHP. Makes us wonder how many customers are reluctant to go the extra mile thus contacting someone else with a working or displayed phone number, etc.

To fix this problem:

Ensure you have access, if not contact us immediately.
Click on "My Directory Listings" then "Edit". Ensure your information is up to date.
Enter a city, state, zip code in the display map. If not, the search engine will not be able to find you by zip code search.

Ensure your email and phone number is correct, etc. Add more unique keywords.

My Lifter

ACHP teams up with myLifter. 10% off on all products for ACHP members. Show your customers, they will love this. Easy installation. Click the link under the logo to see how it works. Get the Promo code by logging into your "My Account" area

More Member Resources. Log in to access!

Check out The ACHP Store!

Items such as ACHP shirts, hats, decals, and more.

ACHP Member Referral Program. Refer new members and earn. To Read more about the program, login to My Account and click on the ACHP Member Referral Program icon at the bottom of the page.