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ACHP News, Announcements, and Resources
Stay Informed!
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January 2017
Newsletter
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Welcome New Members, Renewed Members & Lifetime Members.
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Start
2017
off on the right foot - Please check your ACHP Listing!
Many customers visit our site daily looking for a handyman. Unfortunately, some of our ACHP members have not created or submitted a listing to the directory and are losing out on good revenue. Please log in to your ACHP account and click on "create a listing", fill in the info, then click "continue/submit" then the "submit" button on the next page to activate your listing. Please note clicking the "save" link will not submit your listing to the directory, you must click "submit".
Have you Renewed Your ACHP Insurance Policy But Can't Log In to the Members area?
If you recently renewed your policy and cannot access the members area, please let us know so we can activate your access and listing. We recommend everyone login and ensure their access is still in tact and directory listing information is up to date.
Safety warning
Winter is usually the time when the handyman works in attics, crawlspaces, basements, etc. It is also the time where spiders are interrupted by our intrusion. Below is an email from member Dan'l Le Sage of what can happen when you get stung by a Brown Recluse Spider:
Ok , brown recluse 90% certain , spider for sure . The recovery is taking longer than anticipated . . . left side from above hip to knee has lost strength and is in constant pain or discomfort. PLEASE learn from my experience to avoid and seek treatment for spider bites . Some not much more than a mosquito bite , others like recluses and Black Widows can be seriously bad . Take a moment to Google them and know what they look like and read up on them . Teach your children . Many times , like in my case , they are in clothing and bite when the fabric is pulled taught against the body . . . . Trust me you don't want to be a victim . It's been two weeks now . Lucky for me it happened during the holiday season . . . Dan'l
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ACHP-Community Buyers Group
Join the many ACHP Members who have signed up and are saving! Through the ACHP Partnership with Community Buying Group the program offers tremendous savings with Lowes, Sears, Sunbelt, Sherwin Williams, and many other of your favorite places to shop. Click
here to go to the ACHP-CBG Landing sign-up page.
This member discount program is
FREE and provided by ACHP for its member. Please take advantage of it and save LOTS!
Learn More
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Are You Leaving Money On The Table?
LEARN THE BEST WAY TO PRICE YOUR SERVICES SO YOU GET MORE JOBS, KEEP MORE CUSTOMERS, AND MAKE MORE MONEY.
Learn More
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ACHP Members receive $200 for each referred and installed ADT system. It's as easy as printing a flyer, staple your business card to it, hand it to all your customers, and collect $200 for each installed system you refer. Easy money! Log into your account for more info and to print the handout flyer.
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Cool Tool!
Dan shows us how to install a wall mount tv into metal studs.
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Insurance Updates
Lockton has added an easy "pay my bill" link for easy insurance policy renewals. "Participants of our insurance program will still receive their yearly invoices however, we made it easier for members to renew their insurance policy invoices online" says Asst VP, Joe Perkins of Lockton.
Also,
If you have recently renewed your insurance policy with ACHP Lockton for the yr and cannot access your ACHP profile "My Account" or it's asking for payment, please contact us immediately so we can activate your account and listing.
Need Insurance? Click on your country flag
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Feature Article
How to Keep Your Customers Happy
If you own your own handyman business, you have a lot of people to keep happy - your employees, your clients, and your customers all are valuable parts of the success of your business. Not only do your customers provide the revenue for your business, but there is also a great sense of satisfaction that comes alongside pleasing your customer.
There are many relatively simple ways to keep your customers happy. Here are three tips to get you started.
Impress them with your quality.
This is the most obvious, and also the most important step to keeping your customers happy. Provide service that meet, or even better, exceed, their expectations. Be interested when you converse with them, always listen, and take pride in your work.
Stand behind your work with each job. Even if you give a quote that is too low, you owe it to your customers to still go the extra mile to ensure your work is held to the highest standard.
Stay connected with your customers.
You don't want to leave your customers minds because you never know when they could have a new home project they want help with.
If you have a small customer base, you can give a simple phone call to follow up on a previous job you did - that can go a long way. If you collect email addresses, you can send out emails to follow up and offer a discount.
Social media is another perfect way to connect with your customers. Use your Facebook page to share news, updates or changes in your handyman business, and share promotional offers on a regular basis.
Last but not least, an email newsletter is an ideal way to connect with customers. You can have an email written and scheduled to send to all of your customers in advance. It does take some time to get ready to go, but it's very effective.
Recognize responsibility.
It does not matter the situation; the customer is always right. This rule is one to follow and will help your business grow. Create a customer service policy to show your customers that they are always right. Focus on phrases your company will use to make your customers happy - a personal touch will go a very long way. Define how you will deal with unsatisfied customers to ensure there is a detailed process that all employees follow to resolve any issues. Your goal should always be to turn unhappy customers into the biggest advocates of your handyman business.
Always give your customers more than they expect. Over-deliver, emphasize value, and respond immediately to problems. These are all key ways to keep your customers happy with and loyal to your handyman business.
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Check Out Our Updated Blog Content
Every week, we are adding new blog posts that are consumer-friendly that cover a wide range of home improvement topics to draw in more traffic from search engines. Our goal is to bring consumers to the ACHP site, who will then have an opportunity to use our Handyman Professional directory to find their next hire. Click here to visit the blog.
Have a topic you'd like us to cover on the blog? Email the idea to ACHP communications advisor Katie Parsons at
katie@proofparsons.com.
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Exclusive Member Resources and Opportunities
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More opportunities for our members. A new way to expand your knowledge, business value, and profits.
Garage Gator and ACHP have created a certification program for those who wish to add a new skillset and more revenue to their business. Log in to your ACHP account ("My Account"), click on the Gator icon. Follow the instructions, take the simple online exam, pass, and you're certified.
Garage Gator serves US and Canada
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Promo1America - Promotional Branding Consultants
Promo1America is happy to partner with the members of the Association of Certified Handyman Professionals and offer a significant discount on promotional items. They offer a tremendously broad range of categories and products with your logo on! Please feel free to browse their website www.promo1america.com or call/speak to your rep Mary Ellen Walsh at 1-877-703-9460 ext 6505.
Please be sure to:
- Say you are an ACHP Member
- Speak to Mary Ellen
"Any products prices that you see on the website will be discounted per order"
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Office Depot/Office Max Member Discount -
Free shipping on orders over $50, and a coupon for 15% off your first online order!
The Association of Certified Handyman Professionals (ACHP) is excited to announce an additional 15% off on first-time online purchases for the Office Depot/OfficeMax Discount Program to help you save money on office supplies.
You can take advantage of discounts of up to 80% off thousands of preferred products. Plus, FREE next-day shipping on online orders of $50 or more along with an additional 15% off first time online buyers. You can save online or in-stores today.
Be sure to print out your free Store Purchasing Card on our Office Depot/OfficeMax website before going into your local Office Depot/OfficeMax store to ensure you receive your savings - they'll even laminate it for you for free.
You can order online by going to http://achp.ctcshares.com and use coupon code 61112117 to take advantage of this additional 15% offer.
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Are your Customers Able to Find You?
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Our search requests continue to increase significantly. The new search engine installed in August was indeed what the doctor ordered. This means more and more folks are browsing our directory listings. However, many of you have not updated your listing in a while. In some cases, customers are having difficulties reaching you because of outdated information in your listing. How do we know this? Some of them are calling ACHP. Makes us wonder how many customers are reluctant to go the extra mile thus contacting someone else with a working or displayed phone number, etc.
To fix this problem:
Log in to your member account and:
- Ensure you have access, if not contact us immediately.
- Click on "My Directory Listings" then "Edit". Ensure your information is up to date.
- Enter a city, state, zip code in the display map. If not, the search engine will not be able to find you by zip code search.
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Ensure your email and phone number is correct, etc. Add more unique keywords.
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My Lifter
ACHP teams up with myLifter. 10% off on all products for ACHP members. Show your customers, they will love this. Easy installation. Click the link under the logo to see how it works. Get the Promo code by logging into your "My Account" area
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Need A Website?
ACHP partners with ProServicesSites. An affordable way to expose your handyman business online.
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More Member Resources.
Log in to access!
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Check out The ACHP Store!
Items such as ACHP shirts, hats, decals, and more.
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ACHP Member Referral Program. Refer new members and earn. To Read more about the program, login to My Account and click on the ACHP Member Referral Program icon at the bottom of the page.
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Don't Forget to check out the new educational Online Training video's in the My Account section. Is there something else you're looking for?
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Member Knowledge Base Videos.
ACHP has created a place to add your own helpful videos for others to use and learn. Get involved in your trade association and share your knowledge.
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ACHP Member Exams. Test your skills. This is a difficult exam to pass and more geared for the contractor. Test your knowledge. |
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