Train for Proficiency in Every Operations Role

Wednesday, October 21 - 9:00am to Noon

This webinar reviews key elements in providing compliant ADA Paratransit Eligibility determination services. Topics include evaluating people with visual impairments, and mobility and cognitive disabilities.

This webinar is perfect for staff evaluating eligibility applications or managing the appeals process.

Thursday, October 22 - 9:00am to Noon

FTA guidance tells us that ADA-related complaints are one of the best ways to receive feedback from riders. However, our use of this data is only as good as our complaints investigation process. In my experience, many ADA-related complaints identify multiple issues...but does your complaints process/system allow you to capture, investigate and report findings for each?

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This, and many other issues, will be addressed during this webinar. We'll discuss best practices for complaint intake, investigation steps, who should be leading investigations, making "reasonable" determinations, tracking data and generating useful reports, responding to complainants, etc.

TBD

Few Driver training modules are as important as ADA Compliance. Remember, the ADA requires Drivers to be "trained to proficiency"; which means that we need to prepare them to be experts in their job. This webinar will provide best practices for improving your Driver ADA training structure, content and effectiveness. 

Topics include a review of key policies and areas where Drivers struggle in assisting riders with disabilities, the impacts of the "Driver discretion" approach to providing assistance, creating an environment for Driver success and retention, use of tools and other creative exercises, post training support, etc. 

Date TBD

This webinar provides a review of the ADA’s requirements for creating and maintaining accessible bus stops.

Topics also include path of travel and how to prioritize bus stop and amenity improvements.

Date TBD

 This webinar provides comprehensive strategies for securing difficult to secure wheelchairs, scooters and other mobility aids. Content includes best practices for Driver training and securement policies. Also discussed is how these devices are designed and securement locations to avoid.

ADA COMPLIANCE 365

FOR TRANSIT MANAGERS & SUPERVISORS

webinar training series

NEW DATES COMING SOON!

5 consecutive Thursdays

9:00am to Noon (PDT)

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We know the importance of ADA Compliance, but where do you learn how to build your ADA Compliance program? 

This training series has been designed for those staff directly involved in the operation of transportation services provided to people with disabilities. Using ADA Guru's "5 Pillars of ADA Compliance", participants will be introduced to key elements of building and maintaining a formal ADA Compliance program.

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Topics include:

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Effectively maintaining accessibility features

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Enhancing ADA operating policies

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Driver training content & delivery best practices

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ADA Compliance oversight efforts (Driver observations, complaint investigations, incident documentation, etc.)

Passenger education efforts (rider's guides, website content, etc.)

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Let ADA Guru help you work smarter, not harder. Register today!