August 26, 2019
AHCCCS Quality Management System (QMS) Web Portal Application Reminder

Applicable to: Mercy Care Complete Care, Mercy Care RBHA, Mercy Care Long Term Care and Division of Developmental Disabilities 

This is a reminder to all contracted providers for the above-mentioned lines of business to ensure provider staff who are responsible for the incident/accident/death (IAD) reporting process are appropriately registered and utilizing the AHCCCS QMS web portal application for submission of all IAD reporting. Providers are mandated to submit IAD reports utilizing this web portal application. Any IAD reports submitted from providers and received by Mercy Care Quality Management via email, mail and/or fax will NOT be accepted. These will be returned to the provider and requested for resubmission utilizing the AHCCCS QMS web portal application.
Please see the below link. Copy and paste this link into your web browser to access the web portal:

Upon accessing this link, you will be taken to the home page of the application.
The link below is to a Quick Start Guide on the Registration and Account Management for Providers:

This Quick Start Guide will aid you in the step-by-step registration process. This link is available to you along with other FAQ’s located on the home screen on the left side labeled ‘FAQ’, just below the ‘Home’ link.

In the FAQ Section you will also find the following resources available for guidance (where applicable to you):
  • Registration
  • IAD-IRF Reporting
  • Quality of Care Reporting
  • Office of Human Rights Notifying
  • Independent Oversight Committee (Formerly Human Rights Committee)
  • Waitlist Application

For further assistance and guidance, you may also access the additional resources below pertaining to IAD reporting:

Mercy Care Provider Manual, Chapter 100 – General Terms, MC Chapter 14 – Quality Management, Section 14.10 – Incident, Accident, Death Reporting Processes: https://www.mercycareaz.org/assets/pdf/acc-providers/manual/Chapter%20100%20Mercy%20Care%20Provider%20Manual%20General%20Terms%20Final.pdf

As always, don't hesitate to contact your Mercy Care Provider Relations Representative with any questions or comments. You can find this notice and all other provider notices on our Mercy Care website.

We appreciate your continued assistance, support and cooperation!