November 16, 2018
AHCCCS Special Assistance Portal

Applicable to: Mercy Care RBHA

As AHCCCS communicated via email on October 2, 2019, the new Special Assistance Portal is now available for use.  AHCCCS has indicated that beginning January 1, 2019 , providers will be expected to utilize the portal exclusively.

In order to use the new Special Assistance Portal, providers will need to immediately ensure that all staff members who will be entering special assistance data have appropriate access to the portal and necessary training regarding use of the portal. In most cases, the staff members needing access to the portal will be case managers and those staff who work closely with the member.  If your staff members require training regarding use of the portal, please contact Diane Duenas, Mercy Care Member Grievance Manager, at 959-299-7729 to arrange training.

The AHCCCS QuickStart Guide from the Office of Human Rights is available by clicking on the link. It will assist you in gaining access to the AHCCCS Special Assistance Portal.
In addition to ensuring appropriate access, providers must upload all members currently in need of special assistance into the portal, and ensure that the data is reflected accurately, by December 31, 2018

Finally, providers are expected to upload all original Part A forms, for members currently in need of special assistance, into the portal by July 31, 2019 .

As always, don't hesitate to contact your Mercy Care Provider Relations Representative with any questions or comments. You can find this notice and all other provider notices on our Mercy Care website .

Thanks for all you do!