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The business perspective as outlined in this article from CIO.com focuses on the improvements that businesses have gained from computer operations to customer retention and revenue. It also talks about how to implement AI with SaaS and I'm definitely seeing consistent recommendations in implementation roadmaps.
The SaaS business model is changing for providers. This Forbes article talks about two trends. Hybrid models where enterprise applications are tied to consumer AI applications and outcome based pricing where revenue is tied to measurable business results for the customer.
This McKinsey article talks about the trends in SaaS pricing in more detail including, the pricing model, the pricing units, how pricing scales for customers, the implications for sales and customer success teams and the implications for the tools for delivery including infrastructure and billing. Lot's of good information on the trends and how to address the changes that are occurring.
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