If you are a provider who was closed out of the SSPS (Social Service Payment System) and need our State to re-open your account. Please follow these instructions. Please know your FCC advocates are looking out and are here to support you.
Your subsidy authorization was closed due to not using an electronic attendance system by August 30, 2019. You can follow the steps below to get payment reopened:
Step 1: Log a check-in or check-out transaction online at KinderConnect.
- You can sign a child in and out on a past day where care has been provided and authorization was active, or
- Sign a private pay child in and out using KinderSmart on the parent's phone, KinderSign on a tablet or by having the family use Interactive Voice Response (IVR).
Step 2: Call the provider line at 1-800-394-4571 to have your subsidy authorization reactivated.
- While on the phone: Your transaction will be confirmed and your authorization will be backdated to same date you made the "check-in or check out transaction" in KinderConnect. If you are an FFN (Family, Friend and Neighbor provider), the provider line staff will coordinate with the license-exempt team to reopen payment.
Mary Curry, Public Policy Rep
WASHINGTON STATE FAMILY CHILD CARE ASSOCIATION