ANA Advisory

ANA2335-20230710

Dear Valued Travel Partners,

Thank you very much for your continued support for ANA.

Please be reminded of ANA's ticketing handling for Planned Schedule Change.

For various business reasons, a Planned Schedule Change for NH marketed and/or NH operated flights may occur. A Planned Schedule Change includes a change in date, flight number, booking class, and/or a significant adjustment in departure / arrival time. This is reflected on your GDS as UN or TK.

Tickets affected by a Planned Schedule Change may be reissued once or refunded without fees. Any subsequent changes are subject to all applicable fare rules and adjustments for taxes / fees / charges / fares.

Travel agencies may make the changes directly on the affected bookings. Please refer to detailed handling below:

Options for Tickets with Flight Adjustments

Applicable Tickets: Issued on 205 document

Applicable Fares: All fare types

Point of Sale: Philippines

Additional Reminders:

Rebook

• Change fee, if any, is waived for a one-time involuntary change.
• Cancel all the flights that have been affected by the planned schedule change.
• New flights must be booked using the same carrier, same origin and destination, and same booking class as the original flights. (Exception: Change from ANA-marketed codeshare flight to ANA-operated flight is allowed.) If the same booking class is not available, contact the MNL office for assistance.
• Changes must be finalized before the original date of the flight being changed.
• New flights must be finalized by the original issuing agent by ticket reissuance.
• Waiver code must be inputted in the endorsement box. Changes without the endorsement will be treated as voluntary rebooking and assessed for change fees and compliance to standard booking rules.
• Subsequent changes are subject to original fare rules and restrictions.
• Wrong input of endorsement will be subject to ADM.

Refund

• Cancellation fee is waived for involuntary refund.
• Cancel flight segments at least 1 day before original departure date.
• Refunds can be requested up to 1 year and 30 days after the travel start date for partially used tickets and up to 1 year and 30 days after issuance date for totally unused tickets.
• Refunds without remarks and waiver code will be treated as voluntary refund and are subject to cancellation fee if applicable.
• Wrong input of waiver code will be subject to ADM.

Original fare rules and restrictions apply for passengers whose flights are not affected by any flight adjustment but wish to rebook or refund their tickets.

Please do not hesitate to get in touch with us for any concerns.

ANA MANILA SALES TEAM