In 2011, CTA FOS became a part of the portfolio. FOS, or Flight Operations System, was a home-grown scheduling software with a large customer base and small support team. Today the support team has grown globally to support our international customer base with team members in the US, Europe, and Asia. The team consists of a variety of backgrounds and expertise with some former users of FOS, aviation, and IT professionals.
FOS is a vast program with functionality to support many different types of operations around the world. Having a team with diverse experiences allows them to collaborate and find the best solution to our customers’ questions. The team is equipped to answer a wide range of questions from routine to complex functionality within the application. In addition to on demand support by phone and email, the team also maintains a vast help guide repository that is available to all FOS customers here. There you’ll find help articles for modules within the application, recorded webinars, general updates, and more.
Not only does the FOS technical support team provide the highest level of customer service but they also offer training and consultation services as well as report writing.
Training and Consultation
The team provides both web and onsite training to customers, both new and existing, to provide tailored implementation and training services to ensure customer success. We also provide consultation services that take a deeper look at existing processes within the application to optimize operations. Our trainers have experience working with customers globally and are familiar with a wide variety of operations. For more information about training offerings reach out to the FOS Technical Support team.
Report Writing
FOS comes standard with hundreds of reports, but there may be a need to modify a report format or include additional data on an existing report. Our report writing team specializes in creating customized reports and modifying existing reports to suit our customers’ FOS reporting needs. Their expertise includes knowledge of the FOS database structures, complex formula writing in Crystal Reports Designer, and flight operations knowledge that helps customers get the most out of their data. They can assist with anything from the design of a custom quote to business intelligence reporting.
Meet the Team
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