Chris Cloutier is co-owner of Golden Rule Auto Care in Dallas Texas and CEO of Auto Tex Me. He spent many years in the software industry developing solutions for companies like Southwest Airlines, and Wyndham Intl. Chris has his ASE C1: Automobile Service Consultant Certification Test (C1).
Scott Brown is an ASE Master Certified Automobile Technician with over three and a half decades of professional service industry experience. He and his wife own Connie & Dick's Service Center Inc., a 57-year-old independent shop in Southern California.
In this episode, the duo discuss the following topics: productivity and efficiency hacks, communication with your customers in their preferred method (Email, Text, Phone), Software, digital technology and much more!