Louis Altazan is President of AGCO Automotive Corporation. He studied under Dr. W. Edwards Demming, the father of Quality Management. Louis’s approach to handling clients, leadership and auto repair is worthy of a series of interviews.
His key talking points about Quality Management on this episode include insight on his studies with Dr. Edwards Deming, how most managers in the US want a cafeteria plan for Quality Management (they want to pick and choose what they want to implement), to get it right you’ve got to implement all 14 principles of Total Quality Management, how the the aftermarket has been slow to accept the principles of Quality Management, how when times are good, Deming’s plan works, but when times are bad it works even better, and much more!