Colleen Yarger, Mark's Independent Service in Chatsworth California, Member of ASCCA Chapter 5, Foothills.
Colleen bought the business from Mark in 2020 after working as a service advisor there for 5 years. She saw the need for improvement and growth in our ever-changing industry!
Having a strong foundation in the hospitality industry, customer service is Colleen’s strong point. Weaning the customers away from always talking to “the mechanic” and following a structured shop flow process, Colleen was able to teach the staff accountability and how to make better decisions. The reviews tell stories of how customers love her bright new approach to solving customers’ problems and not just fixing the car.