BLUE CONNECT Improves in 2022
Continuous improvements and enhancements are constantly being made to UNIVERGE BLUE CONNECT. Your business benefits from these seamless, ongoing updates that are included with your flat monthly fee per-user service contract.
FEATURES AND FUNCTIONS ROLLED OUT
SO FAR THIS YEAR INCLUDE:
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ACCEPT/DECLINE/SILENCE CALL NOTIFICATION (Q1) Accept/decline/silence an incoming call from a convenient popup.
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MEETING HISTORY (Q1) View a detailed meeting history with attendees, chat report, session recording, and more.
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ENHANCED OFFICE 365 INTEGRATION (Q1) Synchronize Office 365 contacts.
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FILE EDITING (Q2) Edit files within CONNECT using local apps.
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WEB APP FOR CHROME (Q2) Enable CONNECT on Chromebook or Google Chrome browser with this web app. Learn More.
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HUNT GROUP LOG IN/LOG OUT (Q2) Log in and out of hunt groups from any device.
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FAX UPLOAD (Q2) Send documents to fax machines through an add-on application
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COMPANY MESSAGING (Q2) Allow Admins to create groups, assign group DIDs for SMS, and enable external customers/clients to send messages to these groups. This add-on feature is available for PRO, PRO PLUS and CONNECT with Teams licenses on the 4.0 platform. Note, access to this feature is targeted to become billable in October/November at a low monthly fee. So, now is an excellent time for your customers to trial this new feature for free! Learn More.
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FCC 988 MANDATE AND FCC E911/KARI’S LAW AND RAY BAUM ACT COMPLIANCE (Q1 & Q2) Fully compliant with FCC E911/Kari’s Law and RAY BAUM’s Act and with the FCC 988 Suicide Hotline Mandate. 988 is no longer assignable as a call park extension.
If You Need CONNECT Help or Feature Information, Call Your Account Manager:
800-362-9189
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Resources for
2022 CONNECT Improvements:
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Free CONNECT Training Tuesdays |
LIVE TRAINING 1ST TUESDAY OF EACH MONTH AT 1 P.M. CT
WHAT TO EXPECT:
- Where to download the apps and how to set them up
- How to use key features of the apps including placing calls, call features, hosting meetings, accessing and sharing files, video conferencing, and more
- Where to find helpful articles and videos
- Live Q&A
2022 TRAINING SCHEDULE:
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Resources for BLUE CONNECT Training Tuesdays:
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Requesting Service Calls, Sales, and Billing Support from Clarktel:
Routine Service Requests Call: 330-572-4853, 24 hours, 7 days a week
OR
Email: service@clarktel.net
Emergency Service Requests: Call 330-572-4853 24 hours, 7 days a week
NEVER SEND AN EMAIL FOR EMERGENCY SERVICE REQUESTS
Requests for Quotes and Estimates: Email: info@clarktel.net
Billing Questions or Issues Email: accounting@clarktel.net
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Time & Materials Labor Rate Increase
Like many businesses, inflationary pressures have increased operating costs for Clarktel. We have delayed any decision to enact a price increase for several months while carefully monitoring our operations. Now we're announcing the smallest possible increase of Time & Materials labor rates needed to maintain our quality of service.
On September 1st, 2022, hourly labor charges for Time & Materials services were increased to a rate of $150.00 per hour.
For Clients With Existing Support Agreements: Clients with existing support agreements will continue to be billed at their current contracted labor rates until the end of their current term.
We appreciate your business as we go through this period of change.
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News, Promotions, & Upcoming |
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Labor Day - September 5th
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National Voter /Registration Day - September 20th
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BLUE CONNECT Training Tuesday - October 4th
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Columbus Day - October 10th
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Sweetest Day - October 15th
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Commercial Telephone Systems- PBX, Key, VoIP & Voice Mail Systems
Security, Access Control, CCTV Surveillance Systems- Overhead Paging & Announcement- Voice & Data Network Cabling
1661 Copley Road Akron, Ohio 44320 Phone: (330) 869-8657 Fax: (330) 754-3555 Toll Free: (800) 362 9189
www.Clarktel.net
Smart Business Solutions
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