|
|
|
|
IMPORTANT
BOARD
UPDATE
AUGUST 2016
|
|
Important Information
Suite of Services: Know your Options.
Quality Control:
We value your feedback!
|
At Heritage, we understand that board leadership is often changing. As your proud partner, we are here to help. Keeping volunteers up to date with our industry is just one of the ways we make the board's work easier.
Always check our updates for the latest information and be sure to let us know how we can serve you even better!
|
In this Issue
|
Many of our board members have asked for more details on how they can best utilize our expertise. This issue is focused on all our services including the numerous complimentary benefits our communities enjoy. At Heritage we challenge ourselves every day to be the best, which includes offering industry leading solutions to common problems; however, frequently we find our clients are unaware of available programs which if engaged would lead to less stress for the board. Although our managers do try to educate everyone whenever possible, this communication offers
the opportunity to learn all about each service in detail
and see for yourself if you are missing a key element to success.
|
|
|
Menu of Services Overview
Our Board Members can review this communication to be sure they understand everything Heritage has to offer.
|
|
|
Quality Control Update
A reminder that our Board Members and our homeowners can easily reach our corporate office at any time with concerns or suggestions.
|
Your satisfaction is our #1 concern!
If your board is using a particular program and see room for improvement, feel free to give us feedback.
Every year we aim to improve the scope and quality of our services and you are the key to our success! Every single monthly Board Update has a link to our Quality Control Division so we can address your needs quickly. Read on to learn more.
|
Thank you for being a valued Heritage Client!
|
|
|
Educational Sessions
At Heritage, we are focused on best practices and education. As a result, our training classes are always complimentary. Many thanks to all those who attended our recent treasurer training classes. For those of you unable to attend, click below to view the complete 2016 training manual.
We are excited to let you know that we are expanding our educational opportunities and will be launching webinars soon, as well as offering a two hour class specifically focused on collections! Keep checking your Board Updates for more information.
|
Check Your
Board Updates!
One of the most important things
board members can do is open up
their board updates every month.
Here you will find in
vita
tions to classes as well as useful articles. Below you will see the "Reminder of Helpful Links" section that appears in every issue. In this area you will find access to our resource center, our "Welcome to the Board" package for new volunteers, and, most importantly, your corporate quality control team. We proactively reach out to our customers twelve times a year and ask them if they are satisfied!
|
If you would like to view prior Board Updates, please click the link below:
|
REMINDER OF HELPFUL LINKS
ARE YOU A NEW BOARD MEMBER or
NEW TO THE HERITAGE FAMILY?
For our Orientation Package:
Heritage Board Member
RESOURCE CENTER
QUALITY CONTROL
Customer Satisfaction is our #1 Concern!
Please send an email to the address below if you are experiencing any
immediate concerns with the quality of our services so that we can quickly resolve the issue!
|
|
QualityControl@HeritageProperty.com
|
Need Help with Delinquencies?
MAGNUM ASSOCIATION SERVICES, INC.
Learn about using a collection agency as
your first line of defense
against past due accounts
!
|
One of most important responsibilities we have as your management company is making sure your budget is in order and that the association delinquencies remain as low as possible. The ability to report to all three credit bureaus is a powerful motivator and even files with small balances can be transferred.
Learn how these services can be of great value and save your community money by avoiding costly legal fees.
Here's why so many of our communities are using Magnum:
Collection fees are placed on the delinquent homeowner.
Your association will receive all the money owed!
|
Learn More about Collections!
Contact info@magnumsvc.com
|
Did you know...
We have a
Vendor Network!
Another large priority for any community's success is working with reliable, affordable vendors. At Heritage, we have taken that element of our services one step further.
We have a complete Vendor Network consisting of highly qualified companies with a history of performance. We have centralized the process of being a preferred vendor. This allows us to track results more easily. In the end , we are able to offer our properties service providers with great confidence.
Board Members frequently have the opportunity to meet our vendors in person throughout the year as each of our training classes is sponsored by a different company. Our Director of Vendor
Management
is also usually present.
|
Right-of-Entry
Negotiations
Our long term relationship with Broadband Planning continues to thrive!
Heritage is always searching for ways to better serve your Association. One of these initiatives is our right-of-access agreements.
Complimentary right-of-access research and negotiations are done for our entire por
tfolio a few times a year.
Many communities are owed money from the cable companies to access the property. However, most boards are not aware they are owed at all, and no single association can negotiate the largest possible compensation on their own. Heritage has been partnered with Broadband Planning, an experienced broker, for years and to date we have negotiated over $2,000,000 for our communities!!! Boards are under no obligation to accept; however, it is important to remember that acceptance of this offer does NOT restrict who the homeowners can select for their cable service, or what they pay for their services. We will alert you automatically when you qualify.
|
|
Heritage EDGE
Transparent
Web-Portals!
Heritage offers transparent web-portals with role based security. Our homeowners have 24/7 access to covenants, bylaws, architectural guidelines, paint colors, policies & procedures. Board Members have access to virtually everything from real time delinquency reports and bank statements to non-compliance letters and general communication. There is a robust messaging system offering a no cost solution when notices need to go out to one home, a particular street or building or the entire community. The board can even record their minutes right from the system!
|
For more information
watch our training video
|
|
|
|
Heritage
Construction & Maintenance
|
Heritage Construction and Maintenance (HCMC) is a full service team with over 30 full-time employees. We handle everything from preventative maintenance to project management.
HCMC offers a wide array of repair and maintenance services allowing them to accommodate practically any need you may have on your property. Their dedicated technicians are knowledgeable and adept in their professional skill-set. With a fleet of over a dozen vehicles, efficient and timely dispatching and state-of-the-art GPS technology, HCMC is able to respond rapidly to nearly any work order.
|
|
For more information
check our HCMC's
brand new website:
|
 |
|
|
Concerned about Lease Monitoring?
 |
Learn more
about how we can
H.E.L.P.!
|
|
The Heritage Effective Leasing Program, or H.E.L.P., is the industry leading solution that provides all the information the board needs about the leasing status of every home in their community. Since its inception, the number of communities taking advantage of this valuable program has grown significantly. In many cases, this service can be offered at NO COST to the Association. Our team can research what your governing documents will allow and offer advice on the best way to manage this aspect of your association.
|
|
|
|
|
|
|
|
Heritage is a TEAM!
We are constantly
improving and adding
needed programs.
Our staff is dedicated to the
success of our properties!
For even more details on all the programs listed above,
view our Complete Menu of Services Booklet!
|
|
"
The first step in exceeding your customer's expectations
is to know those expectations."
- Roy H. Williams
|
Questions or Comments
Please Contact
Wendy Brant
Director of Business Development
wbrant@heritageproperty.com
|
Heritage Property
Management
Corporate Office
500 Sugar Mill Road
Building B, Suite 200
Atlanta, GA 30350
|
|
|
