ICHA has transitioned to a new payment processing system through the secure Resident Portal. If you wish to continue to make monthly auto-payments via ACH, please establish your portal account (step 1) and complete steps 2 and 3 below for each resident account with ICHA. Most University Hills residents receive two monthly billing statements: one for ground rent and one for maintenance and water/sewer charges.  All resident accounts can be accessed from a single log in and viewed on your My Accounts dashboard as shown below. 

If you already set up an account, you can use those existing account log in credentials to link all resident accounts and manage payments from a single Resident Portal dashboard.

Only the primary qualified employee will be able to set up the recurring autopayment, using the email account in ICHA’s official records. If you log in, go to Payments, and do not see the button to Setup Auto-pay, your email is not the primary. Do not continue and please contact ichaacctg@icha.uci.edu to confirm or update the primary qualified employee email.

STEP 2: ADD & VERIFY BANK: You will need to add a bank account for payments. Click on Make Payments>Payment Accounts and then ADD BANK ACCOUNT. You have two options to verify your bank account. 

Option 1:  Immediate verification using a second integrated vendor called Finicity (a MasterCard subsidiary). Most banks partner with Finicity to seamlessly verify your bank account within a couple of minutes. Residents may restrict access to just the bank account and routing number to be used for the recurring payment. This secondary vendor is contractually prohibited by Yardi from sharing your personal information with any other entity.

Option 2:  A slower method (2-5 days) where you manually add bank account. Those whose bank is not supported by Finicity, or prefer to add their bank account information directly into Yardi, can use the manual verification process which requires a ‘penny test’ to be completed over a two-step process that can take several business days.Once you open and close the Finicity window 3 times, a manually add bank account button will appear (see below). You will input your account and routing number and a small deposit is made to the bank account within a few days. Once the deposit appears in your bank account, return to Resident Portal, log in and click the verify button and then enter the small deposit amount. If the amount you enter matches the amount paid to your bank account, your account will be verified. This process must be completed for each resident account and you will receive a penny deposit for each verification.

STEP 3: SETUP AUTO-PAY: Once your bank information is verified, click on SETUP AUTO-PAY. Please note: The auto-pay option is only available to the primary qualified employee.   

Below is an example of the SETUP AUTO-PAY enrollment screen. For the start date, enter the first day of the month you want ACH to begin (2/1/2025). Once complete, select NEXT and follow the prompts to confirm your election. The green box confirms you are enrolled in the monthly autopayment. While this can be performed on a mobile device, resident feedback indicates it is a better user experience on a computer/larger device. If you missed a month of payments and need to catch up, you have the option to Make One-Time Payment. 

You can verify the status of your enrollment under the Make Payments tab. The example below is a successful enrollment screen, and assumes Maximum Payment Amount was left blank. 

Congratulations! You are set up for auto-pay (ACH) for this Resident Account. Please repeat steps 2 and 3 for all Resident Accounts on your My Accounts page. You may want to bookmark this page for future use. Your My Accounts page can be accessed from any resident account by clicking on the My Accounts tab.

If you have any questions or would like to make an appointment for in-person assistance, please contact ichaacctg@icha.uci.edu. We will do our very best to answer questions in a timely manner. We appreciate the opportunity to assist you during this transition.

Irvine Campus Housing Authority

ICHA reserves the right to send to an unsubscribed e-mail certain important communications such as construction notifications or emergencies. The unsubscribed status will be respected for all other ICHA or HRB communications.