As of December 14, 2018, individuals in Massachusetts who are unable to make a voice call to 9-1-1 may now send text messages to 9-1-1 instead. This is one of the most exciting changes for accessibility to emergency services in more than 20 years.
Texting should only be used during an emergency when you are unable to make a voice call to 9-1-1. Making a voice call is still the most efficient way to get access to emergency services.
Text-to-9-1-1 will be useful for citizens who are deaf, hard of hearing, or speech impaired. Text-to-9-1-1 eliminates the need to use Teletypewriter (TTY) equipment, or third party relay services to access 9-1-1.