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Message from the CEO

Two key governments have finally scrapped the restrictions on household contacts (Victoria and New South Wales - we look forward to other States and Territories following the lead of NSW and VIC and lifting restrictions). The isolation rules have been wreaking havoc on rosters of our members and hampered a lot of properties from reaching full potential across the Easter period. 

The Easter break was busy period for our members but also a reminder of the high cost of labour with pay for casual employees who work on a public holiday being paid at the rate of double time and three quarters (275%) of the ordinary/base rate of pay. That’s equivalent to paying an eye watering extra 5.25 days’ pay for the three public holidays. That extra burden of costs eats into the business margin and as a result a lot of restaurants are closing on Public Holidays, which is terrible for the tourism experience.


With the opening of international borders, we are cautiously optimistic about recovery during 2022, not a full recovery by any means but it is certainly heading in the right direction. Fully vaccinated international visitors have been able to travel to Australia from February 21 2022, almost two years after visitors were locked out of the country in response to the COVID-19 pandemic. 

The biggest concern that lingers is the availability of human resources to help us deliver the accommodation products and services that our customers are looking for. The absent markets of corporate, conference and wholesale are slowly starting to show interest again and will start booking and we need all properties to operate at full capacity, not limited or capped due to a lack of labour supply. 

This issue is the key advocacy position for the AAoA with governments, making sure the pathway for workers is unobstructed, whether it be immigration of skilled workers, our own employment programs in the HUB with a clear channel to long term employment in our industry.

In other welcome news, the Federal government announced that for 2022-23 only, there will be a 30 per cent cap increase to the number of places available to working holiday makers from countries with which Australia has a capped Work and Holiday (subclass 462) visa arrangement. This one-off cap increase will commence from 1 July 2022. This is in addition to the initiative for WHMs working in any sector anywhere in Australia may continue to work for the same employer or organisation for longer than six months without requesting permission. This arrangement will be in place until 31 December 2022 when it will be reviewed by the Government. We appreciate when government make these decisions as it expands the availability of labour through sensible policy making and we will advocate for this measure to extend beyond December 2022. .


I missed the deadline for last month’s edition of KNU, but I would like to acknowledge outgoing Councillors Simon McGrath and Heidi Kunkel who both made a significant contribution to our organisation and the wider industry and welcome Sarah Derry (Accor) and Paul Hutton (Hilton) to the Council of the Accommodation Association. All Councillors work for the industry on a voluntary basis, and we thank all of them for their continued effort and leadership as we head to amalgamation with the AHA and TAA.


Richard Munro

Hospitality Open Days - Sydney / Melbourne / Brisbane

The Accommodation Association team have piloted and rolled out Hospitality Open Days in Sydney, Melbourne and Brisbane. The Open days are a fun and interactive session to entice job seekers to our Industry. Attendees learn how to make coffee and cocktails, set tables, carry three plates and perfect the hospital corner. The open day allows the attendees to build their self-confidence whilst being assessed for their suitability. Suitable candidates are put forward for interviews with members whilst others are put into further training to build on their skills prior to employment. 

By Bassel Tallal, National General Manager for Advocacy and Public Policy

In the lead up to the 2022 Federal Election, the Association worked hard to leverage the relationships we have formed and nurtured throughout the pandemic with the Federal Coalition Government and the Labor Opposition to advocate on behalf of our members to ensure both sides address the skills shortage, develop and build on demand drivers and ensure Australia remains a tourism hub that accommodation businesses thrive in. We spoke to both sides about our priorities and what we want to see out of the next government.


This election occurs at a critical time in tourism recovery, as you all would intimately know the tourism sector has been severely impacted for over two years now, with total expenditure losses since the start of the pandemic estimated to be at $142 billion and therefore it is a crucial that our next federal government support the rebuilding of tourism businesses and kickstart tourism growth. This will equip us, in this sector that is the backbone of the national economy, to support local jobs and communities, benefitting all Australians.

Our advocacy program is also in full swing in all the states and territories ensuring our voice is heard and our members interest are represented while these government formulate their budgets and put their final touches on it. While state restrictions have eased, we continue to point out that the long shadow of COVID-19 and COVID-19 lockdowns are still heavily impacting accommodation providers who are facing labour shortages, linen and other supply shortages and a volatile visitor market.


Bassel Tallal

Workplace Relations


– Award Rule Changes


The Fair Work Commission has announced changes to the Annualised Salary Arrangements provisions for non-managerial staff in the Hospitality Industry (General) Award (HIGA).

Commencing on 1 September 2022, outer limits will apply to the number of hours that may be covered by annualised salary arrangements. This means that when the employees work hours that exceed the outer limits, in addition to the annualised salary (at least 125% of the award wage for the classification of work), the employees must be paid for the excess hours according to the applicable provisions of this award.

The outer limits are:

  1. An average of 18 ordinary hours which would attract a penalty rate under the provisions of the award per week; or
  2. An average of 12 overtime hours per week.

(Penalty rates hours in 1 above do not include the 7:00 pm to midnight penalty)

By way of example, over a 4-week roster cycle, the outer limit restrictions will allow a salaried employee to be rostered for up to 8 ordinary hours on each Saturday and Sunday, and for one public holiday.

It must be noted that that if an employee is required to work at or near these outer limits, over the course of a year the minimum annualised salary arrangement payment of 125% of the award rate will not be sufficient to satisfy the ongoing stipulation that the annual salary must not be lower than the amount the employee would have received under the award if no annualised salary arrangement was in place.

The changes do not apply to employees who are classified Managerial Staff (Hotels).

28 April 2022.


New ".au" domain names available for your hotel


From 24 March 2022, new .au domains have been released, making way for shorter domain names (e.g. instead of The shorter domain is likely to be adopted by many businesses to maintain their online presence. As such all hotels and accommodation providers should be considering whether to apply for registration of a .au domain in addition to their current domains.


It is important that businesses act fast, because there are no proprietary rights in domain names and they are secured on a first to register basis. However, the release of .au domains on 24 March 2022 has a different priority process to manage the registration of existing domain names.


For more information about this issue, click here to read the article my colleague Andrew Nicholson has prepared about these changes.


Written by Matthew Bradford 

Upcoming Events

In spirit of the Accommodation Association and AHA / TAA amalgamation, the decision has been made to co-host events in 2022. We invite our members to attend the following:


Other events to include Hotel Market Update’s in Brisbane, Gold Coast, Sydney and Melbourne.


If you are interested in hosting one of our events or would like to suggest topics or speakers, please contact us via email to [email protected] 

“Apple Wallet has been used for many applications such as boarding passes on planes and tickets and now hotel rooms keys can be stored in the Apple Wallet using NFC. Why is Apple entering this space and how does NFC compare to what Bluetooth-enabled services currently offer?”

Understanding Hospitality’s Increased Adoption of NFC-based Mobile Keys and Digital Wallets (

Housekeeping & Related Services


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Helping Small Businesses Prepare for Natural Disasters


Climate change and other factors mean the risk of natural disasters adversely impacting small businesses is rising[1]. But there are many steps firms can take to reduce the risk of flood, fire and other catastrophes affecting their operations.

Click Here to find out more

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