The best coaches motivate their staff so the staff hold themselves accountable. While that’s ideal, not everyone can achieve that. Even highly motivated staff can get overwhelmed and fail to meet targets. Supervisors working from the coaching framework need to address both strategies: motivation and accountability.
Being accountable, means meeting goals and expectations. Therefore, the foundation of accountability and coaching is setting clear and measurable performance expectations and goals. The next part of accountability is assessing employee performance against these standards and giving feedback to let them know where they stand. And finally, where they miss the target, accountability means coming up with strategies and plans for better performance.
While it’s a fairly simple package, the part about giving feedback and problem solving can be difficult for many supervisors.
