Acme Inc. Times

Newsletter

Your Weekly Update

Welcome!

You help make our mission possible every single day.

This newsletter is here to keep you connected, celebrate your impact,and offer tools to support your growth and success.

Agent Spotlight

This week’s Agent in the Spotlight is Jane Diaz!

Jane joined Acme Inc. in July of 2023.

Favorite Hobbies: kayaking, watching HGTV, hiking, and cooking.

Favorite Thing About Working for Acme Inc: having the flexibility that allows her to spend more time with her family.

Favorite Food: Chicken Parmesan

Positiveity Tip: jotting down things she's thankful for throughout the day

Jane Diaz

When she’s not crushing call stats, Jane runs a small biz selling custom hats and bags. Check out her creations at websitedotcom

Want to be Featured? Click Here

Win Big!

Enter for a chance to win a $100 gift card!

Ready to Show Off Your Skills and Win Big?

We’re looking for standout agents who bring energy, confidence, and top-tier script delivery to every call, and we’ve got an exciting prize up for grabs!

This challenge is all about reading your script with enthusiasm and making every interaction unique.

Let your personality shine through. Show us your best delivery, and you could walk away with...

A $100 Amazon Gift Card!

Think you’ve got what it takes? Click below to upload your best call and claim your shot at the $100 prize!

Tip: Calls will be judged on clarity, tone, and energy, so bring your best delivery!

*Last day for submissions is May 31st. Winner announced June 5th

Submit Your Winning Call

Leadership Message

Check out this short video message from your leadership team to say thank you for the impact you make every day.

Click the image below to watch the message!

Customer Kudos

Big thanks to Jamie for delivering a top-notch customer experience!

Customer Kudos

"I had the pleasure of speaking with Jamie today and was blown away by their patience and professionalism. She not only resolved my issue quickly but made me feel truly heard and valued. Please pass along my thanks!"

— Satisfied Customer

“People will forget what you said, people will forget what you did, but people will never forget how you made them feel.”

— Maya Angelou

Reminders & Best Practices

Reminders for this week:

Submit time-off requests for July 4th by next Friday.

Reminder: Double-check call notes before closing a ticket.

Let your TL know if you’re interested in mentoring new hires!

Thats A Wrap!

Thanks for reading!

We hope you found this issue helpful and fun. If you have any shoutouts, tips, or ideas for next time, we'd love to hear them. Just drop us a note!