Welcome - we’re glad you’re here! This newsletter was made with you in mind: simple, helpful, and a little inspiring.
Inside, you’ll find tips, tools, and thoughtful extras to help you grow, recharge, and stay connected.
Service with Heart
From Good to Great: Lessons in Customer Service Excellence
A customer service expert shares how taking pride in your work can turn everyday interactions into extraordinary experiences—and leave a lasting impact.
Click below to watch this short inspirational video
Tech Tips
Tech Tip #1: Split Your Screen Like a Pro
On Windows, press Windows + Left Arrow to snap a window to the left side of your screen, then choose another window to snap right.
Helps with multitasking, script reading, or comparing systems side by side!
Tech Tip #2: Zoom In (and Out!) Instantly
Need to quickly make your screen easier to read?
Press Ctrl + to zoom in, Ctrl - to zoom out, and Ctrl 0 to reset to default.
Works in most browsers and apps!
Trivia Time
What percentage of customers say that friendly service makes them more likely to return to a company?
A) 34%
B) 48%
C) 63%
D) 76%
(Answer at the bottom of the newsletter!)
📌 Fun Fact: Studies show that just one warm interaction can boost a customer’s perception of a brand for months.
Remote Work Tips
Create a Shutdown Ritual
Working from home can blur the lines between work and personal time. Try creating a shutdown ritual. A small habit that signals your day is done.
This could be:
Closing your laptop and putting it out of sight
Turning off your work chat notifications
Playing a specific “end of day” song
Writing down tomorrow’s top 3 tasks
Why it helps:
A consistent shutdown cue helps your brain transition out of work mode and improves work/life balance, especially when your office is also your living room.
Wellness Nook
Sip to Reset: Try a Mid-Shift Herbal Tea
Wellness Tip:
Trade one of your mid-shift coffees for a calming herbal tea. Chamomile, lemon balm, or peppermint can help reduce tension and give your nervous system a break—without the caffeine crash.
Bonus Idea:
Keep a few caffeine-free tea bags at your desk or in your break area. Build it into your afternoon ritual
Want to learn more about the benefits of tea? Click below:
Thank you for bringing your best to the work you do.
Trivia answer: D) 76%
According to studies, around 76% of customers say that the quality of customer service is a major factor in whether they’ll return, and friendly, human interactions top the list.
