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From July 1, 2023, through April 11, 2024, United Way 211/United Way of Northeast Louisiana successfully screened 4,444 calls and texts (75%) out of 5,964 total individuals statewide who contacted United Way 211/United Way of Northeast Louisiana for help during the Medicaid Unwind in Louisiana. 2,930 (66%) Medicaid Members were identified from those 4,444 calls and texts. During the Medicaid Unwind in Louisiana, United Way 211/United Way of Northeast Louisiana helped to ensure 2,930 Medicaid Members statewide were able to understand the action they and their family members needed to take to help them avoid losing their Medicaid coverage if they were eligible to renew.
At least 630 (22%) of these Medicaid Members received specialized navigation support to address their questions and concerns and help them connect directly with Medicaid about renewing their coverage.
During the Medicaid Unwind in Louisiana, 4,444 Medicaid Members served by United Way 211/United Way of Northeast Louisiana also received more than 10,366 referrals to additional resources to help meet their urgent needs expressed during their United Way 211/United Way of Northeast Louisiana call or text communications.
The top 5 needs categories of referrals provided by United Way 211/United Way of Northeast Louisiana to Medicaid Members during Louisiana Medicaid Unwind were:
- Utility Assistance
- Housing
- Food/Meals
- Clothing/Personal/Household
- Income Support/Assistance
United Way 211/United Way of Northeast Louisiana is a member of the Louisiana 211 Statewide Network. Collectively, Louisiana 211 successfully screened 76,742 calls and texts (75%) out of 102,986 total individuals statewide who contacted Louisiana 211 for help during the Medicaid Unwind in Louisiana. 40,908 (53%) Medicaid Members were identified from those 76,742 calls and texts.
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