March 3 , 2020
Welcome to this week's installment of our Aging Network 2020 Census Newsletter. In this email we will continue to share Census resources, updates and reminders, for our partners to utilize. We continue to add to our webpage, so be sure to bookmark:
New Resources

Add-in Slides
AgeOptions has posted 3 PowerPoint slides that can be added to any community presentation. Click HERE for those slides or find them on our page under Outreach Materials (Printable).

New Translations on Our Webpage
We have posted new translations of the Multigenerational Family flyer (English) from the Census Bureau. A local agency translated this flyer into Hindi and Gujarati .

The Census Bureau flyer for older adults is currently only available in English from the Bureau (English) . We had a local agency translate this into Gujarati , Hindi , Urdu and Lao . Find all of these on our webpage under Outreach Materials.

For these resources and more, visit our Aging Network 2020 Census Resource webpage:
Upcomming Calls
AgeOptions is hosting an open call for professionals in the Aging Network to call in with questions about the 2020 Census or their outreach efforts.
Conference Call information:
Dates and Time:
  • March 10, 17 and 24 at 1:00pm CT March 31 at 2:00pm CT


2020 Census Phone Line
 The English and Spanish 2020 Census phone lines are now open with an automated voice recording to provide general information.
·          English: 844-330-2020
·          Spanish: 844-468-2020
Beginning Monday, March 9, 2020, all phone lines will have live customer service support providing information and assistance with the 2020 Census questionnaire. Note that callers to the English and Spanish language lines will be routed through the interactive voice response system prior to being transferred to a live customer service representative. Callers to all other language lines will be greeted in that language by a live customer service representative. For more information, include the phone numbers, click here:
2020 Census Web Portal
The address for the online portal is , and it goes live March 12 (next Thursday). You can enter your 12 digit code found in your initial letter – that 12-digit code will also be included in the follow up reminder postcards and paper questionnaires under the bar code. You can still complete the Census if you don’t have that code.
  •  2020 Census Timeline:
  • March 8 – Census Phone Assistance lines go live
  • March 12 – Census Online Portal goes live
  • March 12 – First Census invitations are mailed out (a letter)
  • By mid-April, paper questionnaires are mailed out to anyone who has not responded
  • In addition to calling the Census Bureau’s hotline for questions, you can also text the word Question or Pledge to 987-987 in Illinois
  • As you plan for completion events, remember to reach out the Census Bureau – they may be able to provide information and help.
  •  If you are in PSA 13, suburban Cook County, let AgeOptions know when your completion events are being held!

Hard to Count (HTC) vs. Historically Undercounted Areas

AgeOptions was recently asked what hard-to-count meant. Here is a definition from the Census Bureau : “[Hard-to-count] populations are those for whom a real or perceived barrier exists to full and representative inclusion in the data collection process.” There are four main reasons why a group of people are considered hard to count: Hard to locate, hard to contact, hard to persuade, and/or hard to interview.

While the phrase “hard-to-count” is descriptive of a process, when applied to a community, it sounds as if you are saying that a community or population is being difficult. This is not the meaning, but the connotation of that phrase may be demeaning and play into hurtful stereotypes. For this reason, some organizations doing Census work have tried to find a more neutral term such as the phrase “historically undercounted.” You may see us use that term, but because the Census Bureau and the state of Illinois use the phrase “hard-to-count,” we will make note that we are talking about the same thing.

For planning your outreach, it is important to know if your service area has a historical undercounted population (or “hard-to-count” area as the Census Bureau says). Visit our webpage and under Partner Resources, you will find a “Maps” section with maps that can show historical response rates by Census tract.