How can you contact us?
Please make sure you include the following information.
Your first and last name. Let us know if you are a current customer so we can have your account pulled up.
- Your best phone number for a phone that you keep on you to limit the amount of “phone tag”. One that can receive texts is best just in case there are questions that can be answered with a picture.
- Are you asking about a shoe, sock or orthotic? Please provide the following information
- Brand Name
Style name and/or SKU number
Color
Size
You can also call the store at 847-873-1410.
Do not be surprised if you have to leave a message.
Our goal is to return all messages within 24 hours.
Please be patient this is all new to us as well as to you and I am sure there will be hiccups in the process. We are doing our very best.
How can I get my shoe through the mail?
That’s very easy!
- E-mail us what you want, see above for what information you should include.
- We will call you to verify and take payment over the phone by credit card.
- We are sending all regularly priced shoes for free! (If you are using Ahh Comfort rewards that’s still free shipping!!)
How can I use Curbside pickup?
E-mail us what you want, see above for what information you should include.
We will call you to verify and take payment over the phone by credit card.
- We do want to limit in store credit card usage as much as possible.
- When we take payment we will set up a pick up time.
Pick Up Times
Current pick up times will be Monday through Saturday 11-3. We will be closed Sunday.
- Please just open the trunk and we will set the bag in with your purchase. Your receipt will be in the bag.
- Please have a mask on just in case we do need to talk for any reason. We will be wearing one as well.
- When you arrive please call the store and give us the model and color of your car.
The store is currently closed for fitting purposes.
It does kill us not to be able to help you fit your shoes. We are here to answer all questions to the best of our ability and trouble shoot issues you are having and give you our best guidance. Remember we want to do that troubleshooting before your pickup so do contact us first.
Returns are on hold:
All returns will be addressed after the stay-at-home order has been lifted.
Exchanges: Discussed in advance.
All exchanges must be discussed before your curbside assistance as we are doing our best to keep a flow with our skeleton crew.
How can you have a successful spring?
This is the season to follow the “If it’s not broken, don’t fix it” mantra. You will have the most success with items you have already been successful with so this is the time to stick with the tried and true. Testing new products is nearly impossible, but supplying you with what you need to handle all that extra walking around the neighborhood is easy.
To Summarize:
or call us at 847-873-1410.
Yes!
You can order products over the phone.
Yes!
We do have curb side pick up Monday through Saturday 11am-3pm
Wow!
$15 off all regularly prices shoes over $125 for curbside pick up by appointment Monday-Saturday 11-3.
Free Shipping!
All regularly prices shoes over $125 we will ship for free.
Thank you all for your continued support and for sticking with us during the most troubling time in our lives. We appreciate your business, friendship and patience.
Stay safe, Enjoy home, Be well,
The Ahh Comfort Shoes staff