Tell us about your professional background and jobs you’ve held prior to joining AireSpring.
I have over 15 years of experience in telecom, and have built relationships in the industry across Texas, Louisiana, and the rest of the Gulf South. I began my career in telecommunications as a Solutions Advisor at Universal Com One, a Mitel dealer, and as Gulf South Regional Sales Director/Channel Manager Central U.S. at Voice Carrier, LLC. I also founded Greer Group, a cloud consulting service for businesses based in the Gulf South region, where I specialized in delivering voice over IP (VoIP) solutions while evaluating businesses for data migration to the cloud.
Before joining AireSpring, I served as Senior Regional Channel Manager at Sangoma, a communication as a service (CaaS) provider. While at Sangoma, I built sales strategies across the Gulf South region, leveraged my relationships across the channel, and established partnerships with major technology solutions distributors (TSDs).
Tell us about your role at AireSpring and how you support our channel partners and their clients.
The fact that I was an agent prior to joining AireSpring has a big influence on how I approach being a channel manager. Whether I’m working with a partner or a regional representative from a technology solutions distributor (TSD), networking and establishing lasting connections is a big part of what I do. My goal is to continue to deepen my current relationships with partners, as well as engage with and develop a rapport with new ones. It’s also important for me to continue to be aware of changes in the marketplace, and help partners strategize around winning new business.
The way AireSpring’s portfolio is designed really positions us to be able to wrap services around a customer, and that is something that really differentiates us in the industry, and I use it to my advantage when working with partners and their customers. The spiffs on renewals that AireSpring offers is also another big draw—I don’t know of many in the industry, if any, who offer the kind of incentives that AireSpring does, so I make sure to highlight that when working with partners.
What do you like about working at AireSpring?
The leadership at AireSpring have made customer service the company’s primary objective, and that’s something I wanted to be a part of. Here in the Houston region, we’ve laid out an exciting road map for the future of AireSpring. We have a lot to offer partners and customers in a variety of industries, including oil and gas, which is a big market in Texas. On top of that, products such as our Managed Global SD-WAN set us apart in the industry--it’s clear that we’re doing things that others aren’t. I have more conversations with partners that indicate to me that we can provide an array of solutions that aren’t always available elsewhere. I’m working on opportunities with partners that I would have never been able to work with otherwise, and I think that really speaks to AireSpring’s presence in the market, and how we’ve excelled from a customer service standpoint. Nothing’s perfect in this industry, but when you’re doing things right to keep customers, that goes a long way and gets you noticed. I’ve heard a lot of positive feedback from partners about the quality of AireSpring’s customer service, and that’s really a testament to the great work of the team here.
Along with that, the fact that our escalation list goes up to the CEO is a testament to how confident we are in our services. The fact that we offer that means a lot to me, and I often bring it up to partners and their customers so they’re aware of how important resolving and staying ahead of any potential issues is to us.
Tell us about your hobbies outside of work.
My main hobby is disc golf, and I play it often. I’ve been an athlete all my life, and disc golf helps keep me in shape. It also puts me in a competitive environment and helps keep me young. Ever since the COVID-19 pandemic, disc golf courses have been popping up everywhere, because parks can easily dedicate extra space to a disc golf course, and that’s been really fun to see. People are drawn to it like a magnet.
Family and church also keep me busy. I have a wife, Tammy, and son, Jordan, who is 18. I’m really involved in my church and have been leading a faith-based men’s group—the Armored Men’s Group---since 2014. That’s a big part of every week for me; my son is also a part of the group, and it’s great because we have participants of all ages, from teenagers to 80-year-olds. The Armored Men’s Group is about men helping men get through life, and it’s a pretty special thing, so I’m glad to be a part of it.
