Tell us about your professional background and roles you’ve held prior to joining AireSpring.
My professional career started in high school and never stopped. Throughout high school and college, I worked in sales support in the garment industry in NYC, and during my college years I used those connections to set up a flea market seasonal business selling garments procured through wholesale prices around the holiday season that did very well and paid my college bills.
After completing an undergraduate degree in Computer Science and Marketing, I took on a role selling computer systems to Fortune 500 companies in an era when mainframes ruled. After two years of doing this, I joined AT&T as an Engineer, supporting both software and hardware applications.
During my 35-year career with AT&T, I had the opportunity to work across many key functional areas of the business. My roles included multiple sales assignments, strategy, product management, technical marketing, contracting, sales operations, and service operations. During this time, I also completed an MBA degree. During the last five years of my tenure at AT&T, I managed all the Indirect business segments for the company, with teams responsible for ordering, project management, billing, maintenance, API operations, and sales operations. The journey was enlightening; it enabled me to get a perspective on so many functional areas of the business and I came to really understand how different organizations managed their workload.
While working at AT&T, I also had the chance to be involved in side work “hobbies,” including being a partial owner of an inherited dental practice in New York. When COVID-19 hit, my wife and I opened up an LLC for home schooling and tutoring services, leveraging her teaching background.
What led to your interest in AireSpring?
In my last role at AT&T, I worked with AireSpring for 5+ years, servicing AT&T’s access needs and providing day two support. I had the opportunity to work with many folks at AireSpring during this time. I have always been impressed with AireSpring’s focus on the customer as well as the leadership team and their vision for the business. I admired the professionalism in how we solved business issues together and the wonderful relationships during this time. AireSpring was clearly the number one company I enjoyed working with from the “other side” and when the opportunity came to leave AT&T and re-wire my business interests, AireSpring was the perfect choice.
Tell us about your new role at AireSpring and what you plan to accomplish.
AireSpring is 100% channel focused, and my team and I provide a vital role by enabling communication and connectivity across business clients through our model of supporting partner sales. I have the privilege of leading the Service Delivery team as Senior VP of Service Delivery. The team has a broad range of functions to enable the delivery of services ranging from Project Coordination, Managed Service Engineering, Hosting Design, and Provisioning.
At AireSpring, our mission is to delight our partners and end-user customers, and for us, it’s all about the customer experience. Telecom solutioning has always been complex; our job is to make it easy for the partner and end customer to get the services they require in a frictionless environment. We are tasked with delivering an integrated solution that can include internet access, voice services, firewalls, SD-WAN, mobility solutions, etc. Our customers don’t want to deal with carriers all over the country and then all the additional vendors that go on top of the access.
We are laser-focused on taking new customers and providing the best experience, so they keep coming back to AireSpring. It’s our job along with channel and account managers to retain customers and partners and grow the business together. A lot of this comes down to how we execute in Service Delivery and our overarching goal is to deliver the highest quality experience – on time and right the first time!
Tell us about your hobbies outside of work.
To start with, I’m a continuous learner. Beyond trying to keep pace with technology, I completed a Certified Financial Planner Program at NYU earlier in 2022. I enjoy counseling millennials and Gen Z on financial basics and have done this since my kids were in college.
I highly value spending time with my wife and two grown children (ages 26 and 24) whenever we can. We love to travel, especially throughout Europe and seem to always be planning a trip somewhere. Currently both our children live nearby in the Dallas area, and we always enjoy getting together and looking for new restaurants to try.
I am also an avid runner committed to getting in a few miles a day (and haven’t missed a day since March 2019). For the last 10 years, I’ve logged over 1,000 miles every year. I’ve done 25+ half marathons and approximately 10 full marathons (although I may be sticking to halfs going forward), with my next race set for February.
Additionally, I enjoy watching sports at any opportunity I can as well as attending live events.
