Please tell us a little about your professional background.
AireSpring was my first employer out of college after graduating with a bachelor’s degree with a double major in Marketing and Business. I started near the beginning of 2017 as a Billing Disputes Analyst in the Finance department before being promoted in 2019 to my current role as Manager of Sales Support in the Sales department. As a Billing Disputes Analyst, I monitored, logged, and processed new billing disputes from the Disputes inbox, resulting in hundreds of invoice audits, billing walk-throughs, and dispute resolution memos. Although I had no prior telecom experience, I got up to speed quickly by spending the first month working half the day in the training room and the other half at my desk on actual disputes. In 2019, as Manager of Sales Support, my role initially involved managing the Order Entry and Sales Support teams. However, as the two departments continued to grow, they were eventually divided in early 2022 so that I am now solely managing Sales Support.
Tell us about your role at AireSpring.
I manage the Sales Support team, which assists our Channel Sales team with running quotes, salvaging orders at risk, and addressing other miscellaneous back-office matters, such as electronic signature requests and order change paperwork. Each Sales Support team member works with a predefined group of Channel Managers to be their dedicated point of support, thereby freeing up the Sales team to focus more on closing deals and building the strong relationships that have been integral to AireSpring’s growth and success. Most of my day is comprised of supporting my own Channel Managers, directing requests to the appropriate Sales Support member to address, and organizing reports for upper management.
What do you enjoy most about working at AireSpring?
What I enjoy about working at AireSpring is the flexibility and family atmosphere. My management consistently demonstrates flexibility by a collective willingness to work with us to fulfill time off requests and make scheduling changes to accommodate outside life obligations. Having such an understanding command chain helps to foster high team spirits. Along the same lines, AireSpring promotes an atmosphere of being “one big family” across departments, which encourages cooperation outside of our typical intradepartmental work circles in pursuit of supporting our partners and customers to provide a superior level of service. “Walking the walk” within company walls is vital to projecting the same message externally with sincerity.
What are some of your hobbies or interests outside of the office?
I am a second-year candidate in UCLA’s Fully Employed MBA Program, so much of my time outside the office is dedicated to schoolwork. The program is designed for working professionals to enroll in two courses every quarter, with an estimated completion time of about two and a half years. My section attends class all day every Saturday, but I also occasionally drive to UCLA on weeknights to attend events. My projected graduation date is the Spring of 2024, at which point I will hopefully be able to return to a proper sleep schedule!
