No matter where you are - on the ground, or in the sky, you always want to stay CONNECTED. As Inflight WiFi becomes widespread, Airlines and Technology Vendors are looking for frameworks to define, deploy and verify network infrastructure that meets expectations.
Vijay Harikumar from Alethea participated in the APEX TECH event in Los Angeles. Alethea proposed a set of differentiated metrics that objectively measure various common use cases from a customer perspective. These metrics are expected to help various stakeholders define, communicate and finally measure customer experience better.
Our experience recreating complex real world scenarios for our customers have led us to defining these metrics. We would like to hear from you as to what your thoughts are on measures user experience on WiFi