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Volume 4, Issue 36 | August 1, 2023
Highlights of Outreach and Collaborative Efforts of the
Beneficiary and Family Centered Care - Quality Improvement Organization (BFCC-QIO)
The Livanta Compass. Supporting patients and families in their healthcare journey.
Aligning Quality Measures Across CMS - The Universal Foundation
The right to quality health care, a frequently discussed topic in this publication, is a driving force behind the Centers for Medicare & Medicare Services (CMS) Quality Improvement Program. Earlier this year, CMS leaders announced a new development in this work, the Universal Foundation. The Universal Foundation aims to advance the overall vision of the National Quality Strategy and increase alignment across CMS quality programs.

The Universal Foundation also aims to improve health outcomes by focusing provider attention on high-priority areas and measures that are meaningful, broadly applicable, digitally reported, and capable of being stratified to identify and track disparities. This issue of The Livanta Compass examines the CMS Universal Foundation, National Quality Strategy, and Meaningful Measures 2.0. 
CMS National Quality Strategy
In 2022, CMS revealed the updated National Quality Strategy, a set of goals to raise the bar for a resilient, high-value healthcare system with a mission and vision to promote quality outcomes, safety, equity, and accessibility. The CMS national quality strategy promotes the highest quality outcomes and the safest care for all individuals. The goals of the National Quality Strategy include:

  • Equity: Advance health equity and whole-person care;
  • Engagement: Engage individuals and communities to become partners in their care;
  • Safety: Achieve zero preventable harm; and
  • Resiliency: Enable a responsive and resilient healthcare system to improve quality.

Reaching the goals of the strategy will require the healthcare community to (1) utilize a person-centric approach as individuals journey across the continuum of care and payer type; (2) incorporate lessons learned from the COVID-19 public health emergency to inform the short and long-term direction for the nation’s healthcare system; and (3) support the creation of a more equitable, safe, and outcomes-based health care system for all individuals.

CMS, “CMS National Quality Strategy”
CMS National Quality Strategy Goals
The Universal Foundation  
Quality measurement is a well-known concept in the healthcare landscape. For over two decades, healthcare leaders have created quality measures that resulted in transparency, accountability, and improvement. One of the most well-known uses of quality measures is on Medicare’s Care Compare website, where providers are rated according to their performance in various clinical outcomes. Different quality measure sets have been developed over the years to best reflect outcomes in various clinical settings. For example, hospital measures may include performance metrics related to surgeries, emergency care, and various outcomes of inpatient care. Examples of nursing home measures include performance metrics of patient care, including indicators of pain, pressure injuries, and antipsychotic use.

As the measures expanded over time and were used for different purposes, many found the measures confusing, burdensome for providers due to increased reporting requirements, and potentially harmful by leading to irregularities in clinical care. With many measures linked to value-based reimbursement programs in recent years and consumer tools such as Care Compare becoming widely available, having a reliable set of quality measures has become more important than ever.

Although CMS and other entities have made progress toward aligning the agency’s quality programs, there is still room for improvement. Currently, there is no indication that Care Compare or other uses of quality measures will be discontinued. However, the Universal Foundation will establish which measures are most meaningful across populations and programs. These re-aligned measures will help CMS better understand what is most effective for quality improvement.

The Universal Foundation is based on streamlined measures identified through specific selection criteria to refocus the attention of providers, payers, insurers, and others. The measures included in the Universal Foundation must meet the following criteria. To be included, Universal Foundation measures must be: 

  • of a high national impact;
  • able to be benchmarked nationally and globally;
  • applicable to multiple populations and settings;
  • appropriate for stratification to identify disparity gaps;
  • scientifically acceptable;
  • feasible and computable (or capable of becoming digital); and
  • free of unintended consequences.

The measures selected for the Universal Foundation will be used across as many CMS programs as possible, with further measures being added as needed based on the patient population or care setting. However, the Universal Foundation’s main intent is to focus on meaningful measures for broader population groups, which will help reduce provider burden with streamlined measures. The focus of these measures will also help CMS identify and track health disparities. Additionally, CMS is focused on transitioning quality measure reporting to an automatic digital reporting system.

As the Universal Foundation evolves, it is expected that more measures will be added across all programs, although some instances may require a particular measure to be added in only one program as specifically related to a certain setting. The selected quality measures correlate with diseases and conditions related to the highest morbidity and mortality rates in the U.S., such as high blood pressure, diabetes, and cancer. The Universal Foundation measures also relate to preventive care, identifying and treating mental and behavioral health conditions, and integrating holistic behavioral and physical health care. Finally, the measures reflect the significance of care coordination, patient experience, and social determinants of health.

CMS, “Aligning Quality Measures Across CMS – the Universal Foundation”
NEJM, “Aligning Quality Measures across CMS — The Universal Foundation”
Next Steps
The Universal Foundation is expected to evolve, with setting- and population-specific measures being added. Additional measures may be added to assess quality across the care journey. CMS will solicit feedback on the Universal Foundation through comments, rulemaking, listening sessions, and other forums. Input from partners is critical to creating a meaningful, simplified strategy for all.

Noting that the strategy’s success relies on coordination, innovative thinking, and collaboration, CMS invites feedback. Email QualityStrategy@cms.hhs.gov

CMS, “Aligning Quality Measures Across CMS – the Universal Foundation”
Accessing Quality at Livanta
businessman reviewing documents
As a Medicare Beneficiary and Family Centered Care – Quality Improvement Organization (BFCC-QIO), Livanta has statutory authority to review healthcare services paid by Medicare. This ability is rooted in two main functions of the BFCC-QIO program: protecting a Medicare beneficiary’s right to quality healthcare and ensuring the protection of the Medicare Trust Fund. Livanta’s case review activities help ensure that healthcare providers are delivering quality healthcare to Medicare beneficiaries. Through the quality of care complaint process, Medicare beneficiaries may file a formal complaint if they believe that a Medicare-certified healthcare facility failed to adequately prevent, recognize, or treat any condition.

If upon physician review of medical records, it is determined that the facility has an opportunity to improve care, Livanta’s quality team often provides training to ensure that the healthcare organization has been educated on the professionally accepted standards of care and best practices. Additionally, healthcare providers can request education about several healthcare topics. To learn more about Livanta’s quality of care review process, visit the website here: https://livantaqio.com/en/Beneficiary/Quality_Of_Care
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