Keep your loans in-house and let us manage your customer service and delinquencies for you. We offer state-of-the-art global call centers, certified compliance expertise and an unparalleled commitment to service that allows us to effectively collect for you without transferring your portfolio to a third-party partner. First Associates is also the only company in its class to earn a Morningstar MOR RV1 ranking for operational excellence in loan servicing.
First Associates will serve as a seamless extension of your staff. By focusing on communication and utilizing the latest call technology, including platform-wide Speech Analytics artificial intelligence, our professional Loan Advisors will enhance borrower relationships while ensuring timely payments are made and customer questions are addressed.