Patient Satisfaction Tip of the Week

Tip #5: Going Beyond the In-person Visit Many issues don’t require an in-person visit. Are you using secure messaging through your patient portal to answer simple questions? Are you calling patients with test results rather than having them come back in?  Take advantage of ways to communicate with patients that will free up appointments for urgent issues. Your patients will be happy to have their concerns addressed without a trip to your office.

Questions? If you have any questions, please contact L.A. Care’s Quality Improvement Department .

L.A. Care’s Patient Satisfaction Tips of the Week are related to the Clinical and Group Consumer Assessment of Healthcare Providers and Systems (CG-CAHPS). CAHPS scores partially determine payouts for VIIP (Value Initiative for IPA Performance) and the L.A. Care P4P (Pay-for-Performance) Program. L.A. Care wants to help you in your practice and maximize your award. If you represent an IPA practice or clinic, please share these tips with the providers in your network.  

L.A. Care Health Plan , a public entity serving Los Angeles County

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