Amenity Access 2021

January 29, 2021

AMENITY ACCESS NOW AVAILABLE

Our new amenity access management system has been installed at the pool, pool restrooms, clubhouse, Napa Park Tennis Courts and Vista Pointe Park. This means new amenity access fobs must be issued for you to access these areas. NOW AVAILABLE: You can choose to download and use an app to access these areas instead of using a fob.

Please read the details below regarding how to obtain access to amenities.

AMENITY ACCESS VIA YOUR PHONE'S BLUETOOTH!

This new cloud-based system allows users to request an activation code for the PDK Touch app on your smart phone to open the amenity gate - no fob necessary!
Please note: Up to 2 activation codes may be requested per household. Each activation code is good for one download of the PDK Touch app. The access code cannot be repeated on multiple devices.

NEW FOBS AVAILABLE FOR PURCHASE!

If you prefer to still have access to all amenities via a fob, you may purchase up to 2 fobs.
Fobs are $35/ each.

Remember, only 2 access methods per household are allowed.

You may request to obtain a combination of Bluetooth activation code + a fob for $50, or;
Two Bluetooth activation codes at $15 each, or;
Two fobs at $35/each
Follow the links below to make your requests
If you are ordering on behalf of your tenant, please include their full contact information. Your tenant will receive the Bluetooth activation codes at the email addresses you provide.

CHOOSE ONE OF THE OPTIONS BELOW:

OPTION 1:

REQUEST 2 - BLUETOOTH ACTIVATION CODES - $30!

(must enter 2 separate emails where codes will be sent)

CLICK HERE TO ORDER

OPTION 2:

PURCHASE 1 FOB + RECEIVE 1 BLUETOOTH ACTIVATION CODE - $50 TOTAL!

CLICK HERE TO ORDER

OPTION 3:

PURCHASE 2 AMENITY FOBS - $70 TOTAL!

(no access via Bluetooth PDK Touch App)

CLICK HERE TO ORDER

How to use the PDK Touch App

for Bluetooth access to amenities

After choosing Option 1 or 2 above, you will receive an email to the email(s) provided. Follow the instructions in the email and download the PDK Touch app for Apple or Android devices

Within 2 days of requesting the activation code(s) via the links above, you will receive an email from PDK.
Download the PDK Touch app and register with the activation code received in the email from PDK.
To use, approach the amenity gate and open the PDK Touch app.
Follow the directions on your devices screen: Touch and hold the star next to the name of the amenity gate you wish to open.

FREQUENTLY ASKED QUESTIONS:

How long will it take to receive my Bluetooth activation code via email?

You will receive your Bluetooth activation code within 2 business days from the time you submit your request. The email with activation code is good for 72 hours after it is received. Be sure to check your spam folder for an email from PDK.

How long will it take to receive the fob(s) I ordered?

Please allow 7-10 business days to receive your fobs in the mail. Due to Covid-19, we are not allowing fobs to be picked up from management's office.

Why do I have to purchase new fobs?

The amenity access devices previously used are not compatible with the new access management system. You must request Bluetooth registration for your smart device or purchase new fobs.

I just purchased a fob this summer. Can I get a refund or switch it out for the new fob?

The old fobs cannot be exchanged and refunds are not granted.

I am renting out my home. Can my renter request amenity access?

Because the homeowner is responsible for access and potential damage of the amenities, the owner must request amenity access Bluetooth activation code(s) and/or fob(s). The owner is also responsible for registering their tenant with management and ensuring tenant(s) is aware of the amenity rules.

What happens to my Bluetooth access or fobs if I sell my home?

Upon the sell of your home, your Bluetooth access will be deactivated and any fob assigned to your address will be disabled. You may provide your buyer with the fob. The new owner must contact FirstService Residential to purchase Bluetooth activation code(s) at $15/each or request activation of your old fob(s) for $15/each.

Immediate Assistance After Hours Reminder

For any issue in the community that requires immediate attention after hours please call 512-266-6771.
Please note emails are not monitored outside of normal business hours. The quickest option for immediate assistance is to call.

Lake Pointe HOA c/o FirstService Residential| 512.266.6771| 512.266.6791| Email | Website