April 8, 2023

American Pharmacies is governed by a seven-member board of your peers -- all stockholders who are independent pharmacy owners just like you.


The Board of Directors meets quarterly with President Laird Leavoy and the senior management team to discuss the cooperative's strategic direction, operating expenses and budget. The Board ensures that the APRx team delivers maximum economic value to APRx shareholders while taking assertive action on political, legislative and economic challenges that affect your business model. This is a report on the Board's March 22-23 meeting in Corpus Christi, TX.


The American Pharmacies Board of Directors met March 22-23 with APRx President Laird Leavoy and his executive team to hear reports on a range of APRx activities and discuss several issues. Leavoy articulated to the Board the company's activities and strong successes on several fronts and led the executive team in answering a variety of questions.

 

Highlights of the Meeting

New Board Member Joins Meeting

Recently elected Board member Mark Vogler (right) owner of two pharmacies in the Amarillo, TX area was seated for his first Board meeting and was a significant contributor in many of the Board's discussions and decisions.


Board Expansion Planned

The Board agreed to expand the number of Board seats to eight from the current seven, effective June 2023, and directed General Counsel Miguel Rodriguez to draft the necessary revisions to the APRx Bylaws to present to the Board for formal approval.


Approval of 2023 Budget

President Laird Leavoy; John Cooper, VP of Finance& Operations; and consulting accountant Chris Janecek gave a final report on the 2022 budget and answered questions from the Board. Leavoy and Cooper presented the proposed 2023 budget, which the Board voted unanimously to adopt.


Sales & Business Update

Ryan Gevara, Senior VP of Sales; Nathan Rawls, VP of National Accounts, and Sales Director Tory Eckhardt reported continued major gains on the sales front. They said American Pharmacies' has a rapidly growing prospect pipeline for new business in multiple states and they covered some of the significant wins the Sales Team has achieved so far this year. Board members were delighted with the huge increase in new members for 2022 as well as the 26% increase in 2022 total retail volume over 2021. The sales leaders also detailed how new data and software is significantly improving the sales team's ability to effectively identify and target high-value prospects nationwide.


Generics & Purchasing Economics Update

John Cooper told the Board that wholesaler economics are being pressured by a surge in costly, low-margin, complex Type 2 diabetes medications such as Ozempic, Mounjaro, and Wegovy. The volume increase from these drugs will likely be offset by federally mandated insulin cost reductions scheduled to begin in January 2024. He also reported that generic deflation moderated in 2022, especially in the fourth quarter, and that the FDA has ramped up facility inspection activity, which has led to some supply disruptions. He said he expects more generic cost increases than we have seen the past few years and will be monitoring for possible opportunities to alert our members to acquire product prior to a price increase.

  

AmerisourceBergen Performance Monitoring

Director of Corporate and Vendor Coaching Joe Cheney discussed his efforts to monitor ABDC’s operational performance on issues as delivery times, damaged goods, returns and the holiday shipping schedule. He explained a process that APRx developed to track customer issues and response/resolution by ABC. He also discussed ABC's performance on the timing of return credits and its responsiveness on Customer Care issues.


Presentation of Marketing and Branding Manager

As part of its ongoing commitment to have more in-depth interactions with the entire American Pharmacies' staff, the Board heard a presentation from APRx Brand & Marketing Manager Charlotte Hutchison. Hutchison teamed with Good Neighbor Pharmacy Director Katie Collins to talk about GNP's value proposition, new features and future plans. Hutchison also covered the APRx marketing team's plans to provide tools and guidance that help our members pick which GNP programs are best for them.


State-Federal Advocacy Report 

Michael Wright, VP of Government Affairs, said the advocacy team is working tirelessly in the current legislative session in Texas to increase Medicaid managed care reimbursement and to defend laws enacted in 2021 from PBM efforts to gut them. He also informed the Board about APRx activities in New Mexico, Michigan, Arizona and Florida. He gave a thorough update on our activities at the federal level, especially the activities of our lobbyist, and American Pharmacies' engagement efforts with Congress and the Federal Trade Commission on PBM reform.


Legal Update

Miguel Rodriguez updated the Board on several court cases involving PBM issues that affect the business of retail pharmacy. He also reported on the status of American Pharmacies' ongoing efforts to eventually convert the APRx MEWA Health Plan to self-funded status.


Marketing & Communications | APEX

Chuck Waters, VP of Marketing, Communications & Data Strategy, told the Board that the APRx website has been largely restored to its former state after the late February ransomware attack that disabled multiple sites managed by our website hosting company. He stressed that no data was stolen or compromised in the attack and that APRx does not keep any type of highly confidential data on its website. He also reported on the continuing success of planning and preparation for the APEX 2023 conference, stating that registrations and revenue are far ahead of the 2022 pace and that all six CE sessions were finalized at an early date.


Update on Drug Supply Chain Security Act

Greg Gorniak and Lesley Langley of AmerisourceBergen gave the Board an update via teleconference on the wholesaler's actions to support compliance with the Drug Supply Chain Security Act. A major focus of the discussion was the upcoming DSCA requirements that kick in on Nov. 27 for retail pharmacies and what our members need to be aware of. ABC stated that it has documented the up-to-date licensure of almost all of its suppliers as required under the DSCSA and that it expects few, if any, supply disruptions arising from licensing issues.


Engagement With AmerisourceBergen Leaders

Showing its continued commitment to high-level engagement with the American Pharmacies Board and staff, our wholesale partner sent three executives to the Board meeting: Kurt Ginter, Group Vice-President for Buying groups and Long-Term Care and Nick Petrucci, VP of Buying Groups. All underscored AmerisourceBergen's strong commitment to its relationship with American Pharmacies and discussed how the two partners can more effectively work together. 

Leaders from American Pharmacies and our wholesale partner, AmerisourceBergen, meet each quarter to review the relationship between the two partners, analyze key performance indicators under our sole-source contract, and address issues/challenges that affect our 700 member pharmacies. The meetings are a critical forum for discussing and resolving problems, driving the continued growth and success of APRx and strengthening our bond with AmerisourceBergen. This is another in an ongoing series of reports on these Quarterly Business Reviews.


By all relevant measures, the Quarterly Business Review (QBR) conducted March 20-21at the APRx headquarters in Corpus Christi showed that American Pharmacies is hitting on all cylinders and that our relationship with AmerisourceBergen is a major contributor to our success. Though the meeting focused a great deal on addressing and resolving problems that affect our members, it also strengthened our relationship with ABC through the sharing of ideas and solutions and identification of shared business goals that are vital to both organizations.

 

Highlights of the Meeting

Here are some of the key deliverables from the meeting: 


APRx Growth Continues to Accelerate

Total Retail Volume (TRV) across all APRx accounts was up 26% in 2022 over 2022. So far in 2023, TRV is up 30% over the first quarter of 2022. APRx now has members in 38 states. (After the QBR meeting, American Pharmacies learned that our March 2023 TRV set a new monthly record, smashing the December 2022 record by 10%!)


Texas Still Leads the Way, But Volume in Other States is Surging

Our top five states by TRV are Texas, Michigan, California, Florida and New York. Of those five, California is experiencing the most rapid growth.


Growing & Promoting ABC's SmartSource Solution

SmartSource is AmerisourceBergen's second-source solution formed by the merger of Bellco Generics, Valley Wholesale Drug and HD Smith’s SmartSource Distribution. SmartSource stocks 11,000+ Rx, OTC and hard-to-find products for next day delivery when ordered by 7 pm local time. Members can order online, via Electronic Data Interchange or by phone.  


SmartSource is a great solution for items that may be temporarily unavailable from ABC's primary division, as well as deep discounts on multiple short-dated generic products. ABC and APRx leaders discussed ways to increase SmartSource's visibility to APRx members through communications, training and other means.


Warehouse/Delivery Performance

We held additional discussions with ABC about ongoing issues and challenges related to order fulfillment and deliveries. We continue to discuss these challenges and suggest improvements that will better meet our customers' needs. Rest assured that we recognize the critical importance of accurate orders and dependable courier deliveries, and we work constantly with ABC throughout the year to address these issues immediately as they arise.


Improving the Onboarding Experience

AmerisourceBergen and American Pharmacies are collaborating to improve the onboarding of new APRx customers. The APRx and ABC teams discussed challenges and possible solutions related to the startup of ordering through ABC, setting up delivery schedules, enrollment into the Elevate Provider Network and other issues.


Reviewed Purchase Trends of PRxO Generic Products

APRx has proactively adjusted invoice pricing to improve reimbursement at POS and cash flow. Brennan Brown and Jeff Jacobs on the APRx team work closely with ABC’s pricing and inside sales team to monitor market pricing and make sure our members are optimizing generic purchases through ABC.


Laird Leavoy's Take on the QBR's Success & Our Relationship With ABC

APRx President Laird Leavoy says the QBRs are critical to keeping American Pharmacies and AmerisourceBergen aligned in their objectives and actions for supporting the success of independent pharmacies.


"No relationship is ever perfect and we will always have to address operational challenges that affect our members," Leavoy said. "That said, the commitment and support exhibited by AmerisourceBergen improves the response to our members' problems while helping drive our national success."


"We have a strong partnership that is built on mutual respect and a shared belief that cooperation beats confrontation in helping us both reach our goals. We always have a lot to address in these quarterly reviews and want to thank the ABC team for their role in a very successful meeting. The outcomes of this meeting and our continued rapid growth prove dour industry and the best hope for the success of independent pharmacies." 

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