Dear Valued Members,

The benefits of being a credit union member in times like these are many. We've waived fees on skip-a-payments, introduced low-interest relief loans, and we're working one-on-one with members and small business owners to provide solutions. We're honored to be able to support more than 104,000 members during this crisis. To that end, this is going to take teamwork, the kind that credit unions are known for. In times of need, members have to come together, and that's why we're temporarily suspending our GetBigReward$ ® deposits.

Effective May 1, 2020, we are temporarily suspending monthly rewards deposits of $3 per month for Gold Accounts and $9 per month for Emerald Accounts.

GetBigReward$ is designed as a variable program, intended to share the credit union's success with you. Right now, we feel it's necessary to reroute our GetBigReward$ funds to where they're needed most. This includes funding our financial relief programs for members who are impacted by COVID-19 and lowering credit union expenses to maintain our financial strength. As a member of a financial cooperative and membership organization, we hope you support this change. This small impact to individual members will significantly benefit all others, especially those in great need today.
If you are experiencing financial hardship, please do not hesitate to call us. Your credit union is strong. Your savings are safe. Together, we've got this.

Thank you for your support,
Rob Bava
President and CEO
We understand you may have questions about your existing GetBigReward$ credits. Below are some answers to help.

What about GetBigReward$ I've already earned this year?
Any unused credits in your GetBigReward$ share will still be applied to offset any fees you may receive.

When will GetBigReward$ come back?
We will re-evaluate monthly and inform you when we lift the temporary suspension of GetBigReward$ credits.

Will I still get a deposit into my savings account for any unused rewards at the end of the year?
Yes! We are only temporarily suspending monthly deposits. Any unused rewards you earned from January through April, 2020, and any rewards you may earn after the program resumes will still be transferred to your Prime Share if your account is at Gold or Emerald level on December 31, 2020.

What about my loan interest rebate?
The loan interest you pay on qualifying loans at this time will still be eligible for the annual interest rebate. Rebate levels are determined annually by the board of directors.