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For many, the holidays are the most favorite time of year — and that includes scammers.
Scammers step up activity to take advantage of those preoccupied and distracted with the holidays.
Anaheim Public Utilities is our city's trusted, not-for-profit provider of water and power.
We never make unsolicited calls asking for payment information and we never go to your home asking for payment.
A common fraud here in Anaheim and across the country is for scammers to pose as utility employees by phone, email, text or at your door.
Scammers will threaten to shut off water and power unless payment is made immediately.
If you get a scam call or visit, hang up or close the door and call Anaheim Public Utilities at (714) 765-3300 or the Anaheim Police Department at (714) 765-1900.
Remember, we won't call or show up asking for payment. If there is an issue with your account, you'll receive advance notification by mail.
If you call us to pay a bill, our agents won't take any financial information from you but instead connect you with a secure automated payment system.
In contrast, scammers will try to have you buy a prepaid card at a store, which they use to scam you out of money.
Scammers may even use spoofing software that allows them to falsely display the Anaheim Public Utilities phone number on your caller ID.
From there, scammers will ask someone to call them back at a different number than the (714) 765-3300 customer service number on your bill.
If you have made a payment to a scammer, report the crime to the Anaheim Police Department or file a report in person for financial fraud at Main Station on Harbor Boulevard or East Station on Santa Ana Canyon Road in east Anaheim.
We work closely with Anaheim Police to combat fraud and report false 800 numbers to regulators for shutdown.
But prevention and awareness is always the best practice.
And if you are struggling to pay your bill this holiday season, call Anaheim Public Utilities and we will work with you on assistance or payment plans to help out.
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