FIRE / WATER / STORM ∙ 24-HOUR EMERGENCY SERVICES ∙ ADDITIONS ∙ DESIGN-BUILD......................................................VOL 1 ISS 2
What's New at Jenkins Restorations?

The months seem to have passed quickly as we close the books on Q1 and are well into Q2 of 2013. A few updates: we're in the midst of starting a new business, Jenkins Environmental Services (JES), our phones have changed to the technologically-advanced VoIP system, we've welcomed some new folks to the family, Raleigh has officially been opened by the mayor, and we had our spring Strategy meeting! All things pointing to the fact that we don't fear change and continue to look for ways to improve.


Speaking of improving: Twenty-three of us that attended the Strategy meeting spent an intense, and some say grueling (the schedule had our days beginning at 6:30 am, going straight through to 9:30 pm), two-and-a-half days focusing on our core strategy and how it impacts our business decisions. I am confident that while there may be differences of opinion on many details of our business, the mission and values are agreed on by all, and will continue to provide the foundational structure of our company as it grows.


Our Mission: Restoring Property and Lives with a Servant's Heart

Our Values: Honesty, Trustworthiness, Servant Attitude, Teamwork, Excellence, Expertise, Genuine Care for Others, and a Commitment to Family.

First Recipients of the Hydrant and Servant's Heart Awards

The recent Jenkins Strategy Retreat awarded Joe Jenkins and the Fredericksburg, VA, office Branch of the Year with the Hydrant Award.  Chad Grover from Fredericksburg and Brad Skeeter from the VA Beach office brought home the Servant's Heart Award for going above and beyond their responsibilities supported by testimonials from customers and clients.  Congratulations! 

Leveraging Technology to Increase Customer Service

We recently installed a brand new VoIP phone system from ShoreTel in all of our Branch offices. The primary advantage this brings is an internal call center which will help us streamline our incoming calls, especially when a storm hits and the call volume spikes. One of our Administrative employees in Rockville, MD, for example, can answer calls for a Branch office in North Carolina. We now have access to reports and analytics to increase our customer service by monitoring what the average hold time is for our clients, how often a call is dropped, etc. We are very excited about this system and the efficiency it will help provide for Jenkins!

From Raleigh to San Antonio

Led by District Director, Ryan Exstrom, Jenkins Restorations has opened our new San Antonio Branch.  The location is 13111 Lookout Run, San Antonio, TX 78233.  Relocating within the Jenkins Team to join our San Antonio office is Project Manager David Barkley (Baltimore, MD) and Emergency Services Coordinator, Nathan Curby (Sterling, VA).  All 3 members provide a combined thirty-five years of industry leadership and professionalism that will provide our clients and customers the continued level of excellence they are accustomed to.

  Raleigh Ribbon Cutting

Raleigh Expansion Ribbon Cutting And Dedication Ceremony


On Wednesday, April 10, and in partnership with the Greater Raleigh Chamber of Commerce and the City of Raleigh, Jenkins Restorations held a ribbon cutting ceremony to commemorate its business expansion and first location in the Raleigh area.  In the spirit of service, Mayor McFarlane and Erica Hartley, representing the Greater Raleigh Chamber of Commerce, participated in the ribbon cutting and dedication ceremony.  Pictured in the photo (l-r): Jenkins Restorations Regional Vice President Jeremy Jenkins; SE Region District Director for Jenkins Restorations, Shannon Kesinger; Jenkins Restorations Vice President of Business Development Jason Coleman; City of Raleigh Mayor Nancy McFarlane; Jenkins Restorations President Andrew Fetterolf; Vice President of Finance and Administration Brian Bastis; Greater Raleigh Chamber of Commerce, Membership Development, Erica Hartley and Jenkins Restorations Project Manager Robert Zeigler.
Honorary Corner
Russell Jenkins, Jr.
Russell Jenkins, Jr, father of Warren and Russ Jenkins, III, Vice Chairmen at Jenkins Restorations, and grandfather of Jonathan and Jeremy Jenkins, both Vice Presidents at Jenkins Restorations, served in the Navy during World War II, from 1943 - 1946. He served as a Pharmacist's Mate, assigned to Omaha Beach, one of five beachheads, during the Normandy Invasion. Russell also served 8 months in a Navy hospital in Casablanca, Africa administering to sick and wounded soldiers. During his time in the Navy, he received many ribbons and a Victory Medal. He was released on March 13, 1946, with an Honorable Discharge after serving a total of 3 years, 4 months and 3 days.
Russell Jenkins Jr



In Virginia

  • Fredericksburg
  • Richmond
  • Sterling
  • Virginia Beach

    In Maryland

  • Baltimore
  • Rockville

    In North Carolina

  • Charlotte
  • Raleigh/Durham 

    In Texas

  • San Antonio

    Restoring Property and Lives with a Servant's Heart  |