What's the win:
HOPE recently launched a project called "What to do if staff gets eaten by a bear, flies off on a dragon, or wins the lottery." Our big, hairy, audacious goal is to make our internal systems so streamlined and clear that if all staff flew off on a dragon tomorrow, our replacements could seamlessly pick up where we left off. Two of the things we're working on are standardizing and documenting all protocols, and transferring our files from an ancient server to the cloud (and even deleting some of them! #springcleaning).
Who made it happen:
Smooth operations are integral to achieving our mission. They're not as eye-catching as the hands-on program work, but they're necessary supports that allow us to do our program work well. Well-executed operations deserve their moment in the sun, which is why we're sharing this win with you!
We'll keep on keeping on. This project will unfold over the next year.