Lotti Elswick joined SBCERS in February 2020, bringing several years of customer service experience to the Member Services Team. Lotti is a key resource for SBCERS members by ensuring they are able to enroll in the MySBCERS portal.
Are you from the California central coast? If not, where did you grow up?
I grew up in a very little town in Austria in Europe, but lived the last few years in Vienna, Austria and also in Cork, Ireland before I moved to California about 3 and a half years ago. In fact, my very first job was working as a Sales Representative at a huge European fashion wholesaler in Vienna.
What do you like to do in your free time?
In my free time I like to spend time with my dog, Louis, and go on hikes, or cheer for my husband at the Motocross track on weekends.
What do you like most about your job?
It’s a wonderful mixture of talking to our members and administrative work. No day is like the other, and successfully walking a member through an enrollment process and ending the conversation happier than before they called makes me very proud. I also love learning something new from all my coworkers every day, which makes my workdays very exciting.
If you need help setting up your MySBCERS Member Portal account, give Lotti a call at 1-877-568-2940!