October 2020 Newsletter

Are You Using These 5 Interview Questions?

by Tim Fulton

Over the years, I've been involved in a lot of interview situations, both as the one conducting the interview and as the one being interviewed. I've made a lot of mistakes on both sides. Based on that experience, I believe the following five questions are essential in an interview.

1. What do you know about this organization?

Typically, my first question. In this information-driven world we live in, it amazes me how very little job applicants know about the companies with which they're interviewing. For me, this is an early test as to how interested the candidate truly is in the available job. Can you imagine interviewing for a position and not doing your due diligence ahead of time to understand what the company does? This happens far too frequently.

2. Behavioral Interviewing questions.

Perhaps the most valuable questions you can ask in a job interview. The best predictor of future behavior is past behavior under similar circumstances. These questions focus on past behavior. Almost all Fortune 1000 companies use behavioral interviewing questions and likewise, very few small businesses do. As an example, imagine you're looking for a customer service representative who is good at dealing with difficult questions. An example of a behavioral interviewing question would be the following:

“Share the most recent example of a time you had to deal with a difficult customer. What did you do? What was the result of your actions?”

Experts suggest that at least 50% of a job interview should be spent asking these questions. The key is to direct these questions at each of the key job characteristics you are most interested in. These are difficult questions to ask and even more difficult questions to answer. They will also provide you with much of the data you'll need to make a good hiring decision.

In addition to the founder and CEO of Corporate Culture Consulting, John Waid is a facilitator, international keynote speaker, author of the Culture-Driven Series of books, and a recognized thought leader on corporate culture.

In this episode of Small Business Matters the Podcast, John Waid joins Tim and Taylor to talk about the importance of company culture in small businesses. John describes the three types of behavioral values, Aspiring, Growth, and Operational, and how they dictate culture, affect employee retention, and ultimately, impact profitability.


Humanocracy by Gary Hamel and Michele Zanini
When I think of bureaucracy, I think of big business and large government agencies. I think of stagnation and bloated payrolls. I think of too many rules and not enough innovation. I rarely think of small business. At least not before reading this book.

In Humanocracy, co-authors Hamel and Zanini make a passionate, data-driven argument for excising bureaucracy within your organization and replacing it with something much better. They provide a blueprint for creating organizations, big and small, that are as inspired and ingenious as the human beings that work for them.

The authors found through their research that once a company hits a certain threshold of complexity - around two hundred to three hundred employees - bureaucracy starts growing faster than the organization itself. That’s why big companies have more bureaucracy per capita than small businesses. Yet, as I read this book and the description of bureaucratic practices, I found myself recognizing many of the same practices in small companies, just in a reduced form.

...Imagine if you had one hour a week to hone your skills as a leader.

...Imagine if you had one hour a week to prioritize your most important weekly action items.

...Imagine if you had one hour a week to work with and support a growth-minded peer group.

Hosted by former Vistage Chair and SBM President Tim Fulton, the SBM MasterMind Group provides:

* A weekly one hour virtual group meeting 
* Quarterly one-to-one individual coaching sessions 
* An annual group retreat 
* Ready access to a growth-minded peer group

All for the small investment of $295/month! 


Mastermind group member Mary Ritz shares about her experience...
For additional information or to register for the group, 
contact Tim Fulton at tim@smallbusinessmattersonline.com.


The Simple Secret to Happiness

Change Your Life With 1 Simple Cup Of Coffee. Ryan Estis reveals this one simple secret to happiness in this inspirational video. How are you showing up today?


The average person’s mind wanders 47 percent of the time, according to a 2010 Harvard study.

As dumb as selling shoes, an item that comes in 100s of sizes, over the internet.

As dumb as expecting people to find a date or a spouse online.

As dumb as building an encyclopedia that anyone can edit.

You get the idea. Electric cars with 100-mile range, vegan hamburgers, milk made from oats, free college courses…

The next breakthrough is almost certainly going to be something really dumb. Or perhaps merely obvious and unoriginal.

- Seth Godin


The cowboy lay sprawled across three entire seats in the posh Amarillo theatre.

When the usher came by and noticed this he whispered to the cowboy: “Sorry, sir, but you're only allowed one seat."

The cowboy groaned but didn't budge.

The usher became more impatient. "Sir, if you don't get up from there, I'm going to have to call the manager.”

The cowboy just groaned.

The usher marched briskly back up the aisle. In a moment he returned with the manager. Together the two of them tried repeatedly to move the cowboy, but with no success. Finally, they summoned the police.

The cop surveyed the situation briefly then asked, "All right buddy, what's your name?"

"Sam," the cowboy moaned.

"Where ya from, Sam?"

With pain in his voice Sam replied... "The balcony."   
Please let me know if I can help you in any way.

Remember, small business does MATTER.

President & CEO
Small Business Matters
(678) 427-9436

"Dedicated to Increasing the Effectiveness and Enhancing the Lives of CEOs"