Health Trends & Tips
from
Kristin Foster BSN, RN
I recently completed a three day communications course, and to say it blew my mind is an understatement. I have always thought of myself as a good listener, but what I learned about myself is that I am actually a great advice-giver and reassurance-provider. The art of listening requires the listener to be fully present, and, quite frankly, that is all. Sounds simple, but it is far from it. The fact is, when someone comes to me in pain or turmoil, I have a very human need to make that person feel better,say the right thing or solve the problem. All of these needs get in the way of the person feeling heard.
One evening after class, I used this technique in a conversation with my husband. Normally a man of few words, I was amazed at how much he had to say...when he wasn't being interrupted by me!! I walked away a believer in the strength of this practice to enhance connection and empathy-the most essential of ingredients for spiritual, mental and physical well-being.
Five Reflective Listening Skills to Put into Practice
  1. Non-verbal communication comprises 80% of the message we are giving. Maintaining eye contact, nodding, and leaning toward the person speaking are all signs that the listener is fully present
  2. It is effective to send verbal cues that you are listening using such phrases as "Uh-huh...", "Really...", or "No kidding..."
  3. Do not mine for data by asking probing questions, rather, consider yourself a sounding board. Make statements that invite others to share such as, "I'm listening..." or "Tell me more about that..."
  4. Silence-Internally- turn down the volume on my own thoughts. Externally-Do not fill the empty space with words when it feels awkward.
  5. Convey to the person that you understand the feelings and the facts that concern her. "It seems like you are feeling scared about your doctor's visit." or "You sound frustrated about your grade in Spanish."







































































Ultimately, the practice of reflective listening builds empathy. Empathy is at the heart of what helps us connect with one another. Brene Brown is a scholar and author who has done extensive research on shame, and has a lot to say about empathy. Click here for a short video of her talking about empathy.










































empathy.
If you have a strong interest in health ministry
and would like to find out how you can get more involved,
please do not hesitate to contact Kristin Foster BSN, RN
[704-927-0262]  [[email protected]]