When a student graduates from
The Paragon School of Pet Grooming
, I love to hear about their success stories down the road. They might work for someone else or work for themselves. They love what they're doing and their careers are thriving. But what makes those graduates successful?
For many of them, it might not be what you think.
We all have good friends. When you think about those friends, what traits draw you to them?
My good friends are honest, dependable, self-confident, empathetic, and are good listeners. They have integrity. I enjoy being around them.
Bottom line, I trust them.
Not every groomer needs to be an all-star stylist to succeed. However, having repeat clientele is the lifeblood of any business. It does not matter if you are a solo groomer or work with a team of pet stylists with a support staff. Getting customers to come back on a regular basis pays the bills.
We are not in the business of washing and styling pets. We are in the
trust business. For many of the clients that we deal with on a regular basis, their pets are an extension of their family.
I'm not a parent but if I were, I would never leave my child anywhere I felt apprehensive about the facility, the people, or about any part of the service. Most of our clients feel the same way about their fur babies. If you are going to be successful, your clients need to trust you.
To be a successful pet groomer or stylist, you need to have repeat clientele. Repeat clients are attracted to the same types of characteristics as your good friends. When you get others to trust you, it's easier to grow your clientele and/or your business. It allows you to give all your clients and the pets exceptional service.